The People Concern
Senior Case Manager
The People Concern, Los Angeles, California, United States, 90079
Title:
Senior Case Manager
Reports to:
Senior Program Manager
Department:
Interim Housing
Location:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012
Schedule:
Tuesday- Saturday, 7:00am-3:30pm
Status:
Full-Time, Non-Exempt (Hourly), Non-Management
Benefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Welcome to The People Concern! We are glad that you have an interest in joining our team!
What you should know about us! Here at The People Concern, we pride ourselves on:
Being courageous leaders, taking action where others sit back!
Caring for others, where we treat every person in an empathetic and respectful way!
Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!
Within our Interim Housing sites, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.
We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.
What we expect and value in our people:
Initiative:
You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
Critical thinking/problem solving:
You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
Tenacity:
Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
Respect towards others:
You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
Empathy:
You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.
We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:
Duties and Responsibilities
Train new Case Managers on creating Housing Plans and other Case Management tasks
Support new Case Manager with difficult to engage clients
Complete special projects as assigned
Potentially run team meetings or represent the program at community meetings
Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agency and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluation and trainings in order to better respond to client/community needs
Other duties as assigned
Qualifications
Bachelor's degree in related field, strongly preferred but not required
Minimum of one (1) year of experience in case management required
Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
Skilled in non-violent crisis intervention
Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
Strong interpersonal and team building skills
Strong knowledge of Microsoft Programs (Word, Excel, Outlook). Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
Preferred Qualifications
Minimum 30 WPM typing speed preferred
Bilingual in English/Spanish preferred
Work Environment
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type:
Hourly
Min Hiring Rate:
$25.00
Max Hiring Rate:
$25.00
Required Education:
High School
Apply Now
#J-18808-Ljbffr
Senior Case Manager
Reports to:
Senior Program Manager
Department:
Interim Housing
Location:
El Puente, 711 N. Alameda Street, Los Angeles, CA 90012
Schedule:
Tuesday- Saturday, 7:00am-3:30pm
Status:
Full-Time, Non-Exempt (Hourly), Non-Management
Benefits:
Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Welcome to The People Concern! We are glad that you have an interest in joining our team!
What you should know about us! Here at The People Concern, we pride ourselves on:
Being courageous leaders, taking action where others sit back!
Caring for others, where we treat every person in an empathetic and respectful way!
Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!
Within our Interim Housing sites, specifically, you should know that what sets us apart is:
We create restorative living environments, where clients can thrive while preparing for permanent housing.
We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.
We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.
What we expect and value in our people:
Initiative:
You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
Critical thinking/problem solving:
You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
Tenacity:
Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
Respect towards others:
You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
Empathy:
You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.
We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:
Duties and Responsibilities
Train new Case Managers on creating Housing Plans and other Case Management tasks
Support new Case Manager with difficult to engage clients
Complete special projects as assigned
Potentially run team meetings or represent the program at community meetings
Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
Facilitate intakes for individuals who are referred into interim housing
Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
Facilitate wellness, enrichment, and life skills groups
Provide crisis intervention when needed
Maintain client confidentiality at all times while following agency, state and HIPAA regulations
Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
Participate in case conferences, individual supervision, and other staff meetings
Work in collaboration with other agency and program staff, in order to coordinate services
Communicate effectively and in a timely manner with management, peers, and clients
Participate in evaluation and trainings in order to better respond to client/community needs
Other duties as assigned
Qualifications
Bachelor's degree in related field, strongly preferred but not required
Minimum of one (1) year of experience in case management required
Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
Skilled in non-violent crisis intervention
Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
Strong interpersonal and team building skills
Strong knowledge of Microsoft Programs (Word, Excel, Outlook). Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.
Preferred Qualifications
Minimum 30 WPM typing speed preferred
Bilingual in English/Spanish preferred
Work Environment
Combination of field and office environment
Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
On occasion walk or drive to different local sites
Will necessitate working in busy and loud environments
Will be exposed to elements like cold, heat, dust, noise and odor
May need to bend, stoop, twist, and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks
Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts
Other details
Pay Type:
Hourly
Min Hiring Rate:
$25.00
Max Hiring Rate:
$25.00
Required Education:
High School
Apply Now
#J-18808-Ljbffr