Evolution
Helpdesk / Service Desk Engineer - Fast Growing Insurance Company - Hybrid
Evolution, Chicago, Illinois, United States, 60290
Are you a motivated IT professional with a passion for providing exceptional technical support? Our client is one of the fastest-growing insurance agencies on the US and they are looking for a
Helpdesk / Service Desk Engineer
to join their expanding team.Key Responsibilities:Provide 1st and 2nd line support for users via phone, email, and ticketing system.Troubleshoot hardware and software issues related to Microsoft environments, including Windows 10/11, Office 365, and Active Directory.Install, configure, and maintain desktops, laptops, and peripheral devices.Resolve network connectivity issues (LAN/WAN, VPN, etc.).Support and troubleshoot remote working environments (VPN, remote desktop, etc.).Maintain and update system documentation and user guides.Escalate unresolved issues to 3rd line or external vendors when necessary.Assist with user onboarding, including account setup and IT orientation.Manage Microsoft Active Directory user accounts (creation, modification, and deletion).Collaborate with the IT team to improve internal systems and procedures.Your Skills and Experience:Proven experience in a helpdesk or service desk role (1st and/or 2nd line).Strong technical knowledge of Microsoft products and environments (Windows OS, Office 365, Active Directory, etc.).Understanding of basic networking (TCP/IP, DNS, DHCP).Familiarity with ticketing systems and remote desktop tools.Excellent problem-solving skills with a proactive attitude.Strong communication skills, with the ability to explain technical issues to non-technical users.Ability to work independently and as part of a team in a fast-paced environment.Why this role?Be part of a rapidly expanding and innovative company.Opportunities for career growth and development.Supportive and collaborative work culture.Competitive salary and benefits package.Apply today for futher details!
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Helpdesk / Service Desk Engineer
to join their expanding team.Key Responsibilities:Provide 1st and 2nd line support for users via phone, email, and ticketing system.Troubleshoot hardware and software issues related to Microsoft environments, including Windows 10/11, Office 365, and Active Directory.Install, configure, and maintain desktops, laptops, and peripheral devices.Resolve network connectivity issues (LAN/WAN, VPN, etc.).Support and troubleshoot remote working environments (VPN, remote desktop, etc.).Maintain and update system documentation and user guides.Escalate unresolved issues to 3rd line or external vendors when necessary.Assist with user onboarding, including account setup and IT orientation.Manage Microsoft Active Directory user accounts (creation, modification, and deletion).Collaborate with the IT team to improve internal systems and procedures.Your Skills and Experience:Proven experience in a helpdesk or service desk role (1st and/or 2nd line).Strong technical knowledge of Microsoft products and environments (Windows OS, Office 365, Active Directory, etc.).Understanding of basic networking (TCP/IP, DNS, DHCP).Familiarity with ticketing systems and remote desktop tools.Excellent problem-solving skills with a proactive attitude.Strong communication skills, with the ability to explain technical issues to non-technical users.Ability to work independently and as part of a team in a fast-paced environment.Why this role?Be part of a rapidly expanding and innovative company.Opportunities for career growth and development.Supportive and collaborative work culture.Competitive salary and benefits package.Apply today for futher details!
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