Service Desk Technician

*Description:*On a day to day, this candidate will be providing customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of computer and software technologies utilizing remote communication with the end user as well as onsite repair and analysis 50% of the time. Will escalate complex problems to Help Desk Level 3.Support individuals only takes about 6 tickets a day per team member. It is a low volume help desk but the team is expected to resolve the issue to completion. A majority of these tickets are coming through chat, so little phone work.We are seeking a customer service-oriented Help Desk Technician with a strong focus on Windows support to provide technical assistance to users in an efficient and accurate manner. You will be the front line, solving basic technical problems and providing support for all assigned areas.Responsibilities:- Serve as the first point of contact for customers seeking technical assistance over the phone, email, or chat.- Perform remote troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details provided by customers.- Walk customers through the problem-solving process.- Direct unresolved issues to the next level of support personnel.- Identify and suggest possible improvements on procedures.- Provide specialized support for Windows operating systems, including installation, configuration, and troubleshooting.- Support users with Windows-based applications and software.- Manage and troubleshoot issues related to Windows updates and patches.- Ensure security and compliance of Windows systems.Requirements:- Proven experience as a help desk technician or other customer support role.- ServiceNow Ticketing Experience- Good understanding of computer systems, mobile devices, and other tech products.- Ability to diagnose and resolve basic technical issues.- Proficiency in English.- Excellent communication skills.- Customer-oriented and cool-tempered.- BS degree in Information Technology, Computer Science, or equivalent.*Skills:*Windows 10, Windows, Help desk, Service desk, Support, Troubleshooting, Phone support, Password reset, ticketing system, Help desk support, Desktop, Windows 7, Service, Hardware, Microsoft office, Customer service, Servicenow, Active directory, Office 365, Customer support, Technical support, Mac*Top Skills Details:*Windows 10,Windows,Help desk,Service desk,Support,Troubleshooting,Phone support,Password reset,ticketing system,Help desk support,Desktop,Windows 7,Service,Hardware,Microsoft office

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.