TEKsystems
Service Desk Analyst
TEKsystems, Oshkosh, Wisconsin, United States, 54901
*Description:*We are looking to add two people to this team. You will be covering for an increase in password resets sparked by open enrollment. This is a great opportunity for gaining IT experience in an Enterprise Environment. These individuals will potentially have the opportunity to be considered for longer term roles or higher-level tickets depending on need.Perfect opportunity for someone to gain experience.onsite 5 days a weekShift will be M-F 1st shiftExpected Contract Duration: September 30 until December 6Password resets - phone calls, chats, emails, most likely phone callsValidate employee ID and DOBReset password with ADWalk user through policiesHelp with enrollment in self serviceEducating userAnswering user questionsThis is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume.*Skills:*Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Technical support, Windows, Active directory, Office 365, Hardware, Ticketing system, Application support, Password reset, O365, Phone support, Servicenow, Microsoft office, Outlook, Windows 7, Customer support*Top Skills Details:*Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Technical support,Windows,Active directory,Office 365,Hardware,Ticketing system,Application support,Password reset,O365*Additional Skills & Qualifications:*This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.Eligibility requirements apply to some benefits and may depend on your job classificationand length of employment. Benefits are subject to change and may be subject tospecific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:* Medical,dental & vision* CriticalIllness, Accident, and Hospital* 401(k)Retirement Plan - Pre-tax and Roth post-tax contributions available* LifeInsurance (Voluntary Life & AD&D for the employee and dependents)* Shortand long-term disability* HealthSpending Account (HSA)* Transportationbenefits* EmployeeAssistance Program* TimeOff/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.