Senior Manager, Market Research

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do.Job Description Summary:Senior research professional to support research initiatives across the CMO organization globally.Position: Senior Manager, Customer InsightsReports to: Senior Director of Research and InsightsAt PayPal, we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone has access to affordable, convenient, and secure products and services to take control of their financial lives.To support this mission, PayPal is seeking a customer insights professional who challenges the status quo to bring a deep understanding of its customers into marketing and business decisions. The Global Research & Insights team is accountable for guiding Leadership with actionable insights derived from Consumers and Merchants in the Americas, EMEA and APAC across PayPal platforms.The Senior Manager, Customer Insights role reports directly to the Senior Director of Customer Insights and is a high-impact position focusing on supporting our Marketing organization.To succeed in this role, you’ll bring consultative expertise in customer insights, with deep understanding of tracking, brand & communications measurement and how to influence through executive-level storytelling.JOB RESPONSIBILITIESDevelop a deep understanding of PayPal’s marketing, brand, business lines and geographies using survey and analytical tools including international tracking, customer surveys and other feedback tools.A master collaborator adept at fostering cohesion across departments, cultivating alignment to drive maximum impact for the organization.Lead all phases of quantitative and qualitative research projects, including proposal drafting, research design, questionnaire and discussion guide development, analysis and executive storytelling.Identify and develop research opportunities for new and existing internal partners by cultivating deep relationships across the business.Develop plans and strategies to implement identified efficiencies in research methodology and execution of projects to expedite delivery timelines.Stay up to date with new research methods/tech (Scalable AI use cases for research).Connecting the dots through synthesizing research (primary, secondary, behavioural and market data) to build a comprehensive customer understanding.JOB REQUIREMENTS:6+ years of experience in market research. Experience with common research methodologies (e.g. brand tracking, communications measurement, focus groups, MaxDiff, conjoint, concept testing etc.).Experience in high-performing market research or analytical teams.Bachelors or Masters degree in a relevant field (e.g. marketing/ psychology/ sociology economics or related field). MBA/MS is a plus.Executive-level communication, presentation, storytelling, influence, and interpersonal skills.Excellent collaboration and interpersonal skills and proven ability to build strong working relationships with individuals at all levels of management, including senior leaders.Able to balance methodological rigor with scrappiness and urgency.Towering strengths in conceptual thinking and creative problem-solving.Strong bias for action: You can juggle multiple priorities with ease and effectively deliver in a fast-paced, dynamic environment.Expert facilitator, with experience leading workshops.Extensive experience leveraging research techniques and data for marketing and product decisions.Adept project management skills to drive towards output creation in a cross functional setting.Experience in financial services / payment industry is a plus.Subsidiary:

PayPalTravel Percent:

0PayPal is committed to fair and equitable compensation practices.The U.S. national annual pay range for this role is $99300 to $216040.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. That’s why we offer benefits to help you thrive in every stage of life.Commitment to Diversity and Inclusion:PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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