Technical Support Specialist

We are a rapidly growing IT services company based in North Carolina, seeking experienced and highly motivated IT consultants to join our team. As a Technical Support Specialist, you will play a crucial role in providing exceptional IT services to our clients. You will be responsible for resolving network issues, configuring operating systems, and utilizing remote desktop connections to offer immediate support. Additionally, you will communicate with clients via email, chat, and phone to address technical issues, provide instructions, and ensure timely resolution.To qualify for this position, you should possess a degree in Computer Science, IT, or a related field, along with relevant certifications such as Microsoft, Cisco, or Linux. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are essential for success in this role. If you are passionate about helping others with technical problems and are committed to delivering top-notch solutions, we encourage you to apply.Responsibilities:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical problems, including network configuration and account setupCommunicate with clients through various channels to understand and resolve technical issuesEscalate unresolved problems to internal teams when necessaryDocument technical knowledge and maintain accurate records of client interactionsFollow up with clients to ensure issues are fully resolvedPrepare reports and technical manuals as needed

Skills:Proven experience in technical support or a similar roleStrong knowledge of Windows/Mac OS environmentsAbility to diagnose and troubleshoot basic technical issuesFamiliarity with remote desktop applications and help desk softwareExcellent problem-solving and communication skillsBachelor's degree in Information Technology, Computer Science, or a related fieldAdditional certifications in Microsoft, Linux, Cisco, or similar technologies are a plus

Qualifications:Reliable and professional demeanorStrong work ethic and ability to multitask effectivelyAnalytical and problem-solving abilitiesExcellent customer service skillsStrong written and verbal communication skillsInterpersonal and relationship-building skills

Benefits:Competitive salary401(k) with matching contributionsHealth, dental, and vision insuranceFlexible schedulePaid time off and parental leaveProfessional development opportunitiesRetirement plan optionsTuition reimbursement

Experience:Minimum 2 years of experience in technical support (required)

recblid h2m710hqmh7bhe5zj0wgal04ocozwc