Senior Client Success Manager (hybrid)

Who is Recruiting from Scratch:Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients. Our team is 100% remote and we work with teams across North America, South America, and Europe to help them hire.About UsWe're building the next-generation AI Automation platform designed to eliminate repetitive business processes, freeing humans from soul-crushing, repetitive work. Powered by our unique "observe, learn, and automate" model, our product observes user activities, identifies repetitive workflows, and provides suggestions to automate these tasks seamlessly. Operating behind the scenes, our product continuously learns from human feedback, becoming smarter with no coding required from users.Our founders bring unparalleled expertise in AI and domain knowledge. Bella Liu, who led AI product and business development at UiPath from early stage through IPO, and Will Lu, who led engineering teams at Google on enterprise AI products over the last decade, form the backbone of our leadership.During our beta development, we have partnered with some of the world's largest organizations to test and refine our product market fit, and secure early adopters who believe in our vision. Our team, composed of top talent from Google, Microsoft, Meta, and Stanford, brings extensive experience in cutting-edge technology.In July 2023, we secured a Series A funding round from top VCs renowned for backing category-defining companies. Join us as we continue to innovate and shape the future of AI automation.About The RoleSenior Customer Success ManagerYou will be working on a category-defining product - AI Automation will be a cornerstone in every enterprise in the world. Humans should not do soul-crushing repetitive and tedious work! It is the perfect time to build as the foundation model technology is at the tipping point to take automation to the next stage. If you are ready to take on the challenge of building a new product category, and you want to define a new era of human and AI interaction, come join Orby!ResponsibilitiesServe as a trusted advisor to customers driving the strategic adoption of the Orby AI platform.Understand customer needs and use cases deeply, both from a business and technical perspective.Have in-depth product knowledge in order to educate customers on best practices and enable them to achieve their goals.Manage onboarding for new customers, ensuring a seamless experience and fast time to value.Creatively leverage data and metrics to help customers quantify value and build the business case for renewal and/or expansion.Be the Voice of the Customer, collaborating with internal stakeholders to ensure customer needs and feedback are heard.Proactively identify and mitigate risks, acting as a quarterback internally to resolve customer issues.Uncover new use cases and expansion opportunities within your book of business.Minimum QualificationsBachelor's degree.5 years of experience in a similar role (customer success, account management, etc.) preferably in the tech or startup industry.Proven track record of successfully managing enterprise customer relationships (F500 accounts).Excellent written and verbal communication skills.Preferred QualificationsHaving worked in enterprise software industry (deal size $200K plus).Having worked in customer success for AI or related emerging technologies.Having worked in early stage and fast growing startups.Consulting or investment banking experience is a plus.MBA degree is a plus.Salary Range:

$140-170K + Generous equity.We provide competitive benefits including medical, dental, and vision plans, unlimited PTO, paid lunch for in office days and a 401(k) savings plan with company match.

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