Florida International University - Board of Trustees
2024-2025 COB Office of Graduate Enrollment and Recruitment, Student Recruitment
Florida International University - Board of Trustees, Miami, Florida, us, 33222
Job Opening ID
530929
Location
FIU Downtown on Brickell
Close Date
07/18/2025
Regular/Temporary
Temporary
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals. The duties include:Provides administrative support to COB Chapman Graduate SchoolProvides direct support to front office operations, including inbound and outbound call-based strategies for leadsProvide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, emailBecome an expert in graduate program offerings & admissions/enrollment processProactively assists leads/prospective calls by providing information on program offerings and answering questions appropriatelyInitially qualify leads based on academic credentials, professional background and subject area of interestUtilize a collaborative and proactive approach connecting leads with recruitersUtilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as neededSupport graduate school functions, accordinglyDelivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic meansAssists with conducting Program Presentation either in person or virtuallyProvides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation
Desired Qualifications
Excellent communication skills (written and verbal)Ability to handle calls effectively and professionallyAbility to provide excellent customer serviceKnowledge of PC operation and software, Microsoft Office, Adobe Professional and CRM systemsAbility to demonstrate strong attention to detail and follow written/verbal instructionAbility to maintain pleasant working relationships and work well in a team environment
Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work Schedule
Hours will vary based on class schedule and needs of department
Advertised Salary
$15.00/Hour
Pre-Employment Requirements
Criminal Background Check: This student appointment may be subjected to a pre-employment background check.
How To Apply
Current Employee
: As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.Prospective Employee
: If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
#J-18808-Ljbffr
530929
Location
FIU Downtown on Brickell
Close Date
07/18/2025
Regular/Temporary
Temporary
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
The COB Office of Graduate Enrollment and Recruitment is currently seeking a Student Recruitment Program Associate to join their team of professionals. The duties include:Provides administrative support to COB Chapman Graduate SchoolProvides direct support to front office operations, including inbound and outbound call-based strategies for leadsProvide excellent customer service to all guests, prospects and leads via various communications channels, including in-person, phone, emailBecome an expert in graduate program offerings & admissions/enrollment processProactively assists leads/prospective calls by providing information on program offerings and answering questions appropriatelyInitially qualify leads based on academic credentials, professional background and subject area of interestUtilize a collaborative and proactive approach connecting leads with recruitersUtilize various software programs, including MS Office and CRM System and assist with data entry and clerical tasks, as neededSupport graduate school functions, accordinglyDelivers excellent and timely customer service to constituents and support units via all mediums, Phone, Zoom, Emails and other electronic meansAssists with conducting Program Presentation either in person or virtuallyProvides support in multi-faceted activities associated with Admissions, Orientations, Financial Aid, and Graduation
Desired Qualifications
Excellent communication skills (written and verbal)Ability to handle calls effectively and professionallyAbility to provide excellent customer serviceKnowledge of PC operation and software, Microsoft Office, Adobe Professional and CRM systemsAbility to demonstrate strong attention to detail and follow written/verbal instructionAbility to maintain pleasant working relationships and work well in a team environment
Who May Apply
Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.Upon credits decreasing, award being canceled, or graduating, FWS employment must end.
Work Schedule
Hours will vary based on class schedule and needs of department
Advertised Salary
$15.00/Hour
Pre-Employment Requirements
Criminal Background Check: This student appointment may be subjected to a pre-employment background check.
How To Apply
Current Employee
: As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.Prospective Employee
: If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
#J-18808-Ljbffr