Events Concierge

POSITION TITLE:Events Concierge(Hourly)REQUISITION #:req7686 DEPARTMENT:Cultural Services LOCATION:CENTER FOR CREATIVITY BENEFIT CATEGORY: Variable HourlyView Classifications & BenefitsEMPLOYMENT TYPE:Part-Time Hourly HOURLY RATE:$16.50 per hourSELECTION PROCESS:Application deadline is 3:00 p.m. MT on 11/4/2024. The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check required .Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization BrochureSummary:The Events Conciergeensures the highest standards of customer service and patron experience for TheLincoln Center and Community Center for Creativity - City of Fort Collins. Thisposition acts as front-line staff for all building activities and building security,reporting to the Conference Services Coordinator.Essential Duties andResponsibilities:The following duties and responsibilities areillustrative of the primary functions of this position and are not intended tobe all inclusive:-Demonstrate overall professionalismin completed work, demeanor, and behavior while effectively displayingstrong communication skills (oral & written). -Staff the Concierge Desk anytimethe public is in the building, providing customer service, tending to "Dayof Event" needs, and ensuring general security of the facility andgrounds. -Act as the primary point ofcontact in emergency situations; coordinating with first responders and othervenue staff. -During events, record detailed informationfor billing purposes and update event checklists.-Prepare, set up, and monitorin-house hospitality service for events, which may include coffee, hottea, and ice water.-Uphold generalbuilding readiness and appearance by ensuring proper equipment counts andmaintaining appropriate equipment/furniture placement throughout the venuein accordance with fire/safety codes and event layouts. Remedies orreports deficiencies to supervisor. -Completeprojects as assigned by Conference Services Coordinator, EventsCoordinator, Facility Services Coordinator, Scheduling Coordinator, and/orEvent Operations Manager.-Working collectively with yourfellow Event Concierge, perform general clerical duties for the LincolnCenter Administration Offices including answer/route phone calls, distributemail, field customer inquiries, and receive incoming packages.-Must have theability to work a variety of shifts, including weekends, evenings, andholidays. -Demonstrate astrong capability to relate to a diverse set of team members and clientswhile providing consistent world-class customer service.-As needed, andwhen time allows, assist the Facility Attendants with the set/strike of roomsaccording to event reports and maps (tables, chairs, staging, presentationequipment, dance floor, linens, etc.).-Correctly set, test,and troubleshoot audio/visual equipment, ensuring full functionality andreadiness for events.-At theconclusion of an event, strike audio/visual equipment, hospitality, andlinens; ensure floors are free of large spills or trash and asappropriate, strike all lobby spaces.-Perform work withoutdirect supervision in a fast paced, everchanging environment to identify &prioritize daily duties and unexpected challenges. -Anticipate the client's needs,respond promptly, and acknowledge all guests' requests, and triage issues,however busy. Supervisory Responsibilities: This position is not responsible for the supervisionof employees.City CompetenciesDemonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.A desire and ability to utilize digital tools for organizational information, individual, and teamwork.Qualifications: Therequirements listed below are representative of the knowledge, skills andabilities required to perform the necessary functions of this position. Knowledge, Skills, and Abilities: -Possessan inherent passion for customer service, events, and hospitality.-Demonstratestrong organizational, prioritization, stress management and timemanagement skills.-Ability tohandle sensitive or stressful situations with composure, good judgement,and diplomacy.-Ability to takeinitiative, complete assigned tasks, work through conflict and arrive at aresolution, and problem solve under time constraints.-Establishand maintain effective working relationship with coworkers, participants,patrons, clients/users, and public.-Communicateeffectively in both oral and written form with external and internalcustomers.-Is pro-active and persistent in pursuing and completingtasks by striving to exceed expectations and goals. -Demonstrate a talent forefficient completion of assigned tasks with intimate attention to detail.Education and Experience:-Highschool diploma or general education degree (GED) required.-Current CMP certification and/ordegree in hospitality management preferred, two to four years ofincreasingly responsible event management or customer service experienceor an equivalent combination ofeducation and experience. Preferred advanced technical knowledge ofaudio/visual/multimedia presentation equipment.-Multilingual applicants areencouraged to apply.Certification and Licenses: -Preferred CPR/First Aid/AED Certification -Preferred Food Safety & Handling Certification Physical Demands:While performing the duties ofthis job, the employee is regularly required to traverse distances; work in astationary position while sitting or standing; and using hands to reach orgrasp. The employee is occasionally required to stand, ascend/descend, orbalance at a height up to 20ft.; and stoop, kneel, crouch, or crawl, which mayrequire work on the floor or in tight spaces. The employee must be able to lift50lbs. and push/pull up to 150lbs. as needed.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions, which may include:-Traversinglong distances, on a multi-level building using stairs, corridors, orelevators.-Physical/Laborintensive work for up to 8 hours at a time.-Manualdexterity enough to operate equipment and tools including ability tocontinually traverse distances and frequently, bend, twist, kneel, stoop,reach, pull and push.-Strength andstamina enough to operate equipment, move objects up to 50 pounds andbend, twist, stoop and reach above head in the performance ofduties.Push wheeled items up to 150 lbs.-Visionenough to operate equipment and distinguish between items on written &electronic means of communication.-Make continuousor repetitive arm-hand movements including tasks requiring a full range ofmotion to reach up and out.-Communicationskills enough to interpret work schedules, job duties and conveyinformation to the public and supervisor.Working Environment:Work isperformed in a multi-use performing arts and conference facility that has a dynamicand changing event and activity schedule. The employee will be asked to workvariable hours including early morning, afternoon, evening, and late-nightshifts during the week, weekends, and some holidays. Employees will be asked towork alone or as an unsupervised team. The noise level in the work environmentis usually moderate. The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities.Please call (970) 221-6535 for assistance. Notice Regarding Medical and/or Recreational Marijuana Use: Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body.The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law. POST OFFER BACKGROUND CHECK REQUIRED. Note: Some information in your application may be public information under the Colorado Open Records Act.