Midwest Startups
Service Representative - On Site (Dallas, TX)
Midwest Startups, Dallas, Texas, United States, 75215
Join our team as a Service Representative at WithMe, Inc!As a
Service Representative
at WithMe, Inc., you will work out of a designated region with the opportunity to expand into additional markets. You will play a key role in delivering and servicing our coffee and printing solutions, ensuring a smooth experience for our clients. This position requires a valid driver's license and the ability to operate a motor vehicle.You will be reporting to the Service Operations Manager and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.
What You'll Do:
Provide courteous, helpful service to our clientsCoffee-related services: Install, program, calibrate, and maintain bean-to-cup coffee equipment; Troubleshoot coffee equipment both on-site and over the phone; Collaborate with coffee equipment manufacturers to repair machines in the warehouse and on client sitesManage inventory of all parts and toolsVisit clients to provide ongoing operational checks, product delivery, preventative maintenance, and water filter changesSupport our fleet of wireless printer stations as needed to ensure optimal operation and implementation for new customersCollaborate with operations and customer success teams for smooth service deliveryWhat You Will Bring
Experience:
Minimum of 3 years in customer service-related rolesSkills:
Strong mechanical aptitude, troubleshooting, and problem-solving skills; coffee equipment experience is a plus, but training will be providedCommunication:
Excellent written and verbal communication skillsTravel:
Must be located near a designated region and able to travel within that area, with occasional overnight travelPhysical Requirements:
Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reachingLicense:
Must have a valid driver's license and be able to drive a vehicleOther:
Basic plumbing knowledge or willingness to learnWhy WithMe?
Employee equity to get some skin in the gameCollaborative, smart, and forward-thinking team cultureTransparent communication from leadershipDirect impact on a high-growth, early-stage companyFun and inspiring team eventsPerks and Benefits:
Health, dental, and vision coverage401k with matchShort/long term disabilityFSA and HSA accountsAnnual training and tuition allowanceCompany stock optionsCompetitive PTO policyNotice of RecordingWithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.
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Service Representative
at WithMe, Inc., you will work out of a designated region with the opportunity to expand into additional markets. You will play a key role in delivering and servicing our coffee and printing solutions, ensuring a smooth experience for our clients. This position requires a valid driver's license and the ability to operate a motor vehicle.You will be reporting to the Service Operations Manager and will be the face of WithMe, Inc. to our customers, making sure their equipment is installed, serviced, and maintained to the highest standards.
What You'll Do:
Provide courteous, helpful service to our clientsCoffee-related services: Install, program, calibrate, and maintain bean-to-cup coffee equipment; Troubleshoot coffee equipment both on-site and over the phone; Collaborate with coffee equipment manufacturers to repair machines in the warehouse and on client sitesManage inventory of all parts and toolsVisit clients to provide ongoing operational checks, product delivery, preventative maintenance, and water filter changesSupport our fleet of wireless printer stations as needed to ensure optimal operation and implementation for new customersCollaborate with operations and customer success teams for smooth service deliveryWhat You Will Bring
Experience:
Minimum of 3 years in customer service-related rolesSkills:
Strong mechanical aptitude, troubleshooting, and problem-solving skills; coffee equipment experience is a plus, but training will be providedCommunication:
Excellent written and verbal communication skillsTravel:
Must be located near a designated region and able to travel within that area, with occasional overnight travelPhysical Requirements:
Ability to lift objects up to 65 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, and reachingLicense:
Must have a valid driver's license and be able to drive a vehicleOther:
Basic plumbing knowledge or willingness to learnWhy WithMe?
Employee equity to get some skin in the gameCollaborative, smart, and forward-thinking team cultureTransparent communication from leadershipDirect impact on a high-growth, early-stage companyFun and inspiring team eventsPerks and Benefits:
Health, dental, and vision coverage401k with matchShort/long term disabilityFSA and HSA accountsAnnual training and tuition allowanceCompany stock optionsCompetitive PTO policyNotice of RecordingWithMe, Inc. informs you that to maintain transparency and accuracy, all interviews may be audio and/or video recorded. This practice aims to improve our selection and evaluation procedures. Interviewees will be asked for consent to record. If declined, they can still participate, but it may limit comprehensive evaluation. We appreciate your understanding and cooperation. Our commitment to transparency and excellence in our interview processes remains a priority.WithMe, Inc. firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws.
#J-18808-Ljbffr