Oak View Group
Information Technology Manager| Greensboro Coliseum Complex
Oak View Group, Greensboro, North Carolina, us, 27497
Overview:
Under general supervision of the Director of Maintenance & Production, the Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis as well as providing support to event-specific IT needs.This role will pay an hourly rate of $31 to $36.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).Job Expeirence Sept 25th, 2024
Responsibilities:Manage the installation and maintenance of hardware and software including workstations, future VOIP phones, mobile devices, multimedia displays, and video conference system support.Strong knowledge of desktop supportEnsure that all IT (hard wire, Wi-Fi, Events, Operations, Box Office) and stadium phone needs of each event are metDiagnose and repair hardware issues, contacting appropriate service vendors when necessarySupply IT Support to all events, concerts, conferences and meetingsSupport all staff on site with technologyMaintain equipment storage, ensure orderly and clean storage areaSupport Venue staff with LED display systems, networks and computer control systemsLiaise with Venue Wi-Fi system administrators to support integration with multiple SSIDs, VLANs and Tier 1, 2 & 3 layers.Report any system failures to Director or designee promptlyUpdate and inventory workstation hardware, software and other equipmentDevelop and implement an equipment preventative maintenance programOrganize and schedule upgrades/maintenance without deterring other from completing their workHelp to support RF/cable systems/installationsTroubleshoot printers and copy machinesDocument process/procedures and label equipment as neededProvide excellent customer service assistance to internal and external clientsMaintain and improve signal and routing systemsPerform other duties and responsibilities as assigned
Qualifications:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:Three to five (3-5) years of experience in IT Support, Desktop Support and Client Services.Experience with Microsoft 365 administration and Office suiteProficiency with MacOS and Windows operating systems.Excellent knowledge of computer hardware (PC and Mac) and peripherals.Experience supporting and managing multi-functional imaging devices.Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.Basic understanding of networking protocols and troubleshooting.Have experience or be familiar with network gear such as switches, routers, and firewalls.Working knowledge of telephone/VoIP systems.Available to work night and weekends according to the venues event scheduleDemonstrate exceptional skills in customer service and effective communications with guests and employees.Ability to undertake & complete multiple tasks with little direction or supervision.Follow technical instructions (i.e.: common IT related acronyms).Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.Organize and prioritize work to meet deadlines.Must be detail oriented and possess excellent follow-through skills.Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.Remain flexible and adjust to situations as they occur.Ability to work independently, exercising judgment and initiative.The ability to work effectively with people from a variety of culturally diverse backgrounds.The ability to perform physical tasks such as lifting and carrying up to 50 pounds.Ability to work, nights, weekends and holidays as needed.Effectively work under pressure and meet tight deadlines in a fast-paced environment.Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.Ability to speak, read, and write in English.Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Vaccination Statement:We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.
Under general supervision of the Director of Maintenance & Production, the Information Technology Manager is responsible for installation and maintenance of hardware, software, and peripherals for location technology functions on a day-to-day basis as well as providing support to event-specific IT needs.This role will pay an hourly rate of $31 to $36.For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).Job Expeirence Sept 25th, 2024
Responsibilities:Manage the installation and maintenance of hardware and software including workstations, future VOIP phones, mobile devices, multimedia displays, and video conference system support.Strong knowledge of desktop supportEnsure that all IT (hard wire, Wi-Fi, Events, Operations, Box Office) and stadium phone needs of each event are metDiagnose and repair hardware issues, contacting appropriate service vendors when necessarySupply IT Support to all events, concerts, conferences and meetingsSupport all staff on site with technologyMaintain equipment storage, ensure orderly and clean storage areaSupport Venue staff with LED display systems, networks and computer control systemsLiaise with Venue Wi-Fi system administrators to support integration with multiple SSIDs, VLANs and Tier 1, 2 & 3 layers.Report any system failures to Director or designee promptlyUpdate and inventory workstation hardware, software and other equipmentDevelop and implement an equipment preventative maintenance programOrganize and schedule upgrades/maintenance without deterring other from completing their workHelp to support RF/cable systems/installationsTroubleshoot printers and copy machinesDocument process/procedures and label equipment as neededProvide excellent customer service assistance to internal and external clientsMaintain and improve signal and routing systemsPerform other duties and responsibilities as assigned
Qualifications:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:Three to five (3-5) years of experience in IT Support, Desktop Support and Client Services.Experience with Microsoft 365 administration and Office suiteProficiency with MacOS and Windows operating systems.Excellent knowledge of computer hardware (PC and Mac) and peripherals.Experience supporting and managing multi-functional imaging devices.Basic knowledge of configuring and troubleshooting iOS and Android based mobile devices.Basic understanding of networking protocols and troubleshooting.Have experience or be familiar with network gear such as switches, routers, and firewalls.Working knowledge of telephone/VoIP systems.Available to work night and weekends according to the venues event scheduleDemonstrate exceptional skills in customer service and effective communications with guests and employees.Ability to undertake & complete multiple tasks with little direction or supervision.Follow technical instructions (i.e.: common IT related acronyms).Follow explicit oral and written instructions; communicate effectively with others in both oral and written form.Organize and prioritize work to meet deadlines.Must be detail oriented and possess excellent follow-through skills.Possess knowledge and experience in industry terminology, event related services, facility capabilities, and technical requirements for the types of events anticipated at the facility.Remain flexible and adjust to situations as they occur.Ability to work independently, exercising judgment and initiative.The ability to work effectively with people from a variety of culturally diverse backgrounds.The ability to perform physical tasks such as lifting and carrying up to 50 pounds.Ability to work, nights, weekends and holidays as needed.Effectively work under pressure and meet tight deadlines in a fast-paced environment.Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.Ability to speak, read, and write in English.Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.
Vaccination Statement:We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.