LHC Group
IT Technician Tier 1
LHC Group, Lafayette, Louisiana, United States, 70595
Job Description
The
IT Technician Tier I
serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.
Responsibilities
Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardwareWill maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologiesWill assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respectWill document, prioritize, and monitor customer issues to ensure a timely resolutionWill efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solutionWhen not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriateWill gain proficient working knowledge of the technology that you are responsible for supportingWill remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customersWill remain current with all required continuing education and compliance training mandated by the company and supervisorWill identify trends in incoming issues and effectively communicate the finds to the next level of supportWill maintain productivity standard as set forth by supervisor at or above 100%Will display a sense of urgency and drive to complete tasks quickyQualifications
Associate's/bachelor's degree or appropriate level certifications preferredExperience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is requiredDemonstrate excellent customer service skillsDemonstrate strong logic skillsDemonstrate strong mechanical skillsDemonstrate proficiency in supporting Microsoft Windows operating systemDemonstrate proficiency with Android tablets Strong mechanical skillsDemonstrate Excellent verbal and written communication skillsDemonstrate exceptional ability to think quickly and logically when under pressureDemonstrate strong capability to multitask and prioritize a busy workload
About Us
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office
a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose:
It's all about helping people.
The
IT Technician Tier I
serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.
Responsibilities
Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardwareWill maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologiesWill assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respectWill document, prioritize, and monitor customer issues to ensure a timely resolutionWill efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solutionWhen not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriateWill gain proficient working knowledge of the technology that you are responsible for supportingWill remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customersWill remain current with all required continuing education and compliance training mandated by the company and supervisorWill identify trends in incoming issues and effectively communicate the finds to the next level of supportWill maintain productivity standard as set forth by supervisor at or above 100%Will display a sense of urgency and drive to complete tasks quickyQualifications
Associate's/bachelor's degree or appropriate level certifications preferredExperience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is requiredDemonstrate excellent customer service skillsDemonstrate strong logic skillsDemonstrate strong mechanical skillsDemonstrate proficiency in supporting Microsoft Windows operating systemDemonstrate proficiency with Android tablets Strong mechanical skillsDemonstrate Excellent verbal and written communication skillsDemonstrate exceptional ability to think quickly and logically when under pressureDemonstrate strong capability to multitask and prioritize a busy workload
About Us
LHC Group is committed to a culture of diversity, equity and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic.
LHC Group Inc Home Office
a part of LHC Group family of providers - the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose:
It's all about helping people.