Proterra Inc
Infrastructure Support Engineer
Proterra Inc, Greer, South Carolina, United States, 29651
Position Overview
This position will provide comprehensive Information Technology Architecture and advanced engineering support to Proterra's Infrastructure team. As the Infrastructure Support Engineer, you will work with technology leadership, domain architects and senior technologists to identify, define and develop solution specific IT architectures and product deliverables to support the company technology road map.
In this role, you will be responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, warehouse and manufacturing equipment issues running on Windows server platforms.
About the Role - You will:
Implement procedures and processes to improve the efficiency and the quality of infrastructure applications and systems.
Utilize in-depth knowledge of Infrastructure capabilities technologies such as Windows Server, Active Directory, Group Policy, SCCM/MECM/OSD, OKTA, DNS, Terraform, VMware/Hyper-V, VDI, AWS, Azure, O365, Windows Server, Linux, etc. to identify, anticipate, manage, and resolve complex problems.Create/update documentation (support, administration, user-procedures, quick reference guides) for all projects and designs.Assist with designing the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance of projects and products.Drive future-state technology architecture and analyze and evaluate infrastructure technology.Assist with Infrastructure roadmaps and timelines, and high-level migration plans to address the gaps between the future and current state, typically coordinated with the IT budgeting or other capital planning processes.Consult with client stakeholders and vendors on strategies for deployment of new infrastructure technology.Maintain architectural diagrams and reference models.Demonstrate on-the-job experience with Information Technology Infrastructure Library (ITIL)Provide high level escalation support for engineering teams.Support operation teams as T3 escalation group for incident response.Support infrastructure needs for manufacturing systems tied to Proterra's advanced manufacturing environments through engineering and architected technology environments.Other duties as assigned by management.About Our Group:
As strategic partners, the Information Technology team strives to ensure that our values, culture, and engagement always allow us to do remarkable things for our company.We strive to provide the highest-level service and support to our clients daily.We work collaboratively to build strong relationships with our clients, partners, and own team.We treat each other with respect......and always try to have a little fun every day!You will report to the and collaborate with other IT team members located in Greer SC and in Burlingame, CA.About You:
Self-starter that can adapt interpersonal styles and techniques to influence all levels of the organization.Customer-focused attitude, with an elevated level of professionalism and discretion.Excellent trouble-shooting abilities in software and hardware and be able to lead outage calls and trouble-shooting conversations until resolved and provide detailed root cause analysis reports.Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.Detail-oriented, resourceful, and diligent.Strong time management and organizational skills.Sound judgment and team problem-solving skills.Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiationStrong leadership skillsExcellent analytical and technical skillsExcellent English communication skills.Your Experience Includes:
Bachelor's degree in Computer Science, Information Technology, Management Information Systems with 5 years of related information technology infrastructure experience, or 10 years of consecutive IT experience with recognized industry certifications.Experience in the development and implementation of computer systems and networks for on premise and cloud systems (Windows, Linux, VMware, AWS, Azure)Technical experience and knowledge of Microsoft Active Directory, Windows Server, Linux, O365, VMware vCenter, Horizon VDI, SAML/SSO, Networking, Hyperconverged/Traditional Compute+SANStrong knowledge of implementing infrastructure as code and operational runbooksTechnical knowledge experience and knowledge of AWS /AzureProven documentation skills and ability to write policies, procedures, and instructions.Ability to be hands on and technical to support systems and infrastructure.Ability to handle multiple projects simultaneously.Desired:
One or more Infrastructure and Cloud Certifications
MSCE Core Infrastructure, MCSA 2012R2, 2016, 2019, MCP, MTA Security FundamentalsCisco Certified Networking Associate,CCNP Security or Data Center highly desirable.VMware Certified Professional (VCP7-CMA).Physical Demands:
May work various shifts as needed; may be requested to travel to different locations.Lifting up to 25 pounds and occasionally 50 pounds.Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.Manual dexterity with occasional repetitive finger motion.Environmental Demands:
Ability to work in manufacturing environment with extreme heat and cold conditions.Wear protective clothing or respiratory protective equipment.Works with irritant chemicals, gases, etc.
Location:
Greer, SC
Travel:
0 - 25%
Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
This position will provide comprehensive Information Technology Architecture and advanced engineering support to Proterra's Infrastructure team. As the Infrastructure Support Engineer, you will work with technology leadership, domain architects and senior technologists to identify, define and develop solution specific IT architectures and product deliverables to support the company technology road map.
In this role, you will be responsible for troubleshooting a wide variety of technical issues, ranging from network connectivity, warehouse and manufacturing equipment issues running on Windows server platforms.
About the Role - You will:
Implement procedures and processes to improve the efficiency and the quality of infrastructure applications and systems.
Utilize in-depth knowledge of Infrastructure capabilities technologies such as Windows Server, Active Directory, Group Policy, SCCM/MECM/OSD, OKTA, DNS, Terraform, VMware/Hyper-V, VDI, AWS, Azure, O365, Windows Server, Linux, etc. to identify, anticipate, manage, and resolve complex problems.Create/update documentation (support, administration, user-procedures, quick reference guides) for all projects and designs.Assist with designing the governance, assurance and standards activities associated with ensuring enterprise technology architecture compliance of projects and products.Drive future-state technology architecture and analyze and evaluate infrastructure technology.Assist with Infrastructure roadmaps and timelines, and high-level migration plans to address the gaps between the future and current state, typically coordinated with the IT budgeting or other capital planning processes.Consult with client stakeholders and vendors on strategies for deployment of new infrastructure technology.Maintain architectural diagrams and reference models.Demonstrate on-the-job experience with Information Technology Infrastructure Library (ITIL)Provide high level escalation support for engineering teams.Support operation teams as T3 escalation group for incident response.Support infrastructure needs for manufacturing systems tied to Proterra's advanced manufacturing environments through engineering and architected technology environments.Other duties as assigned by management.About Our Group:
As strategic partners, the Information Technology team strives to ensure that our values, culture, and engagement always allow us to do remarkable things for our company.We strive to provide the highest-level service and support to our clients daily.We work collaboratively to build strong relationships with our clients, partners, and own team.We treat each other with respect......and always try to have a little fun every day!You will report to the and collaborate with other IT team members located in Greer SC and in Burlingame, CA.About You:
Self-starter that can adapt interpersonal styles and techniques to influence all levels of the organization.Customer-focused attitude, with an elevated level of professionalism and discretion.Excellent trouble-shooting abilities in software and hardware and be able to lead outage calls and trouble-shooting conversations until resolved and provide detailed root cause analysis reports.Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.Detail-oriented, resourceful, and diligent.Strong time management and organizational skills.Sound judgment and team problem-solving skills.Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiationStrong leadership skillsExcellent analytical and technical skillsExcellent English communication skills.Your Experience Includes:
Bachelor's degree in Computer Science, Information Technology, Management Information Systems with 5 years of related information technology infrastructure experience, or 10 years of consecutive IT experience with recognized industry certifications.Experience in the development and implementation of computer systems and networks for on premise and cloud systems (Windows, Linux, VMware, AWS, Azure)Technical experience and knowledge of Microsoft Active Directory, Windows Server, Linux, O365, VMware vCenter, Horizon VDI, SAML/SSO, Networking, Hyperconverged/Traditional Compute+SANStrong knowledge of implementing infrastructure as code and operational runbooksTechnical knowledge experience and knowledge of AWS /AzureProven documentation skills and ability to write policies, procedures, and instructions.Ability to be hands on and technical to support systems and infrastructure.Ability to handle multiple projects simultaneously.Desired:
One or more Infrastructure and Cloud Certifications
MSCE Core Infrastructure, MCSA 2012R2, 2016, 2019, MCP, MTA Security FundamentalsCisco Certified Networking Associate,CCNP Security or Data Center highly desirable.VMware Certified Professional (VCP7-CMA).Physical Demands:
May work various shifts as needed; may be requested to travel to different locations.Lifting up to 25 pounds and occasionally 50 pounds.Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.Manual dexterity with occasional repetitive finger motion.Environmental Demands:
Ability to work in manufacturing environment with extreme heat and cold conditions.Wear protective clothing or respiratory protective equipment.Works with irritant chemicals, gases, etc.
Location:
Greer, SC
Travel:
0 - 25%
Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)