Blanchard Machinery
End User Support Tech II
Blanchard Machinery, West Columbia, South Carolina, United States, 29172
Overview:
The
End User Support Tech II
provides daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:Competitive PayBenefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.Exposure to world-class CAT training and development.A friendly and supportive work environment.Continuous exposure to learning and new technologies.Opportunities for advancement.Responsibilities:Contributes to a positive work environment and promote the vision, mission and values of Blanchard Machinery Company.Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call statusUse company IT service desk system and keep accurate records of the incidentsBuild and configure Desktop/Laptop/Mobile Devices for new users and/or upgradesContact software and hardware vendors to request service regarding defective productsAssist with password resets on various internal software and applicationsProvide support for desktop, laptop, printers, peripherals, desk phones, mobile devices and warranty replacementsHelp manage company printer fleet and ensure uninterrupted operationsMaintain accurate records and update documentation as they changeAbility to work after hours and emergency response as neededOther duties as assigned.Qualifications:
Bachelors degree in Information Systems or years related experience in professional office environment required.CompTIA A+, Network+ or MCSA: Windows 10 Certification required.Results oriented and focused on continuous process improvement.Prior service desk experience required.Knowledge of general IT skills, ability to learn and navigate new software quickly.Advanced knowledge of Microsoft 365, Windows OS and Network.Knowledge of networks and windows servers.Able to adapt to changing priorities; meet deadlines and work well under pressure.Possess a customer centric mindset along with the ability to build strong relationships.Excellent interpersonal, written and oral communication skills.Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.Personal commitment to continuous improvement and service excellence.Able to work independently with limited supervision.WORKING CONDITIONS
The physical environment requires the employee to work inside throughout the year.Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.Use of computers and other forms of technology to complete job responsibilities.
The
End User Support Tech II
provides daily customer support by providing technical assistance on hardware, PC, mobile and various IT applications.Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:Competitive PayBenefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.Exposure to world-class CAT training and development.A friendly and supportive work environment.Continuous exposure to learning and new technologies.Opportunities for advancement.Responsibilities:Contributes to a positive work environment and promote the vision, mission and values of Blanchard Machinery Company.Model the way for safe, environmentally sound and healthy work behaviors in support of all Blanchard Machinery Health and Safety Policies, programs and initiatives.Responding to end user support calls/walk-ins/emails to troubleshoot the issue and taking necessary steps to resolve the incidents on first call statusUse company IT service desk system and keep accurate records of the incidentsBuild and configure Desktop/Laptop/Mobile Devices for new users and/or upgradesContact software and hardware vendors to request service regarding defective productsAssist with password resets on various internal software and applicationsProvide support for desktop, laptop, printers, peripherals, desk phones, mobile devices and warranty replacementsHelp manage company printer fleet and ensure uninterrupted operationsMaintain accurate records and update documentation as they changeAbility to work after hours and emergency response as neededOther duties as assigned.Qualifications:
Bachelors degree in Information Systems or years related experience in professional office environment required.CompTIA A+, Network+ or MCSA: Windows 10 Certification required.Results oriented and focused on continuous process improvement.Prior service desk experience required.Knowledge of general IT skills, ability to learn and navigate new software quickly.Advanced knowledge of Microsoft 365, Windows OS and Network.Knowledge of networks and windows servers.Able to adapt to changing priorities; meet deadlines and work well under pressure.Possess a customer centric mindset along with the ability to build strong relationships.Excellent interpersonal, written and oral communication skills.Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change.Personal commitment to continuous improvement and service excellence.Able to work independently with limited supervision.WORKING CONDITIONS
The physical environment requires the employee to work inside throughout the year.Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities.Use of computers and other forms of technology to complete job responsibilities.