HARBOR HEALTHCARE SYSTEM
Help Desk Technician - Full Time - Beaumont
HARBOR HEALTHCARE SYSTEM, Beaumont, Texas, us, 77726
We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area.
Job Description:
Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Primary Tasks:
Responds to service requests either on the phone, via email, in person or through remote access.Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and softwareActively seeks timely resolution to end user problems, interfaces with third party support when necessaryCreates and Administers Active Director User account and permissions, as well as exchange mailboxesPerforms employee moves, transfers and new hire deploymentsDocuments problems as well a corrective procedure gathers end user feedback to improve processes and proceduresAnalyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.Supports Windows 7 - 10 desktop and laptops (physical and virtual)Supports mobile devices iPhones and iPads, performs hardware repairs when necessarySecondary Tasks:
Assists with administration of network servers, switches, routers and firewallsAssists with support of IP PBX'sAssists with nightly backupsQualifications / Required Skills:
Strong troubleshooting and logical problem-solving skillsAbility to resolve basic to intermediate hardware, software and connectivity problemsAbility to work IndependentlyExperience with data and voice cablingExperience with network printers, copiers, scannersExperience with Apple iOSFamiliarity with UEM specifically AirWatch/WorkspaceFamiliarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 - 2012Familiarity with VPN, LAN and WAN troubleshootingFamiliarity with VDI environment specifically VMWare Horizon View 5.5 - 7 experience with thin clientsFamiliarity with Cisco Meraki Firewalls, Switches, Access pointsKnowledge of VMWare vSphere 5.5 - 7Knowledge of Cisco and Fortinet phone systemsEffective written and verbal communicationAbility to travel - must have reliable transportationClean background and drug screenBenefits:
Semi-monthly pay periods - Direct DepositHealthcare Benefits Include: Medical, Dental, Vision, and 401(K)PTO (Personal Time Off)Holiday Pay
Please apply directly through this website, complete the online application, and attach resume.
Job Description:
Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Primary Tasks:
Responds to service requests either on the phone, via email, in person or through remote access.Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and softwareActively seeks timely resolution to end user problems, interfaces with third party support when necessaryCreates and Administers Active Director User account and permissions, as well as exchange mailboxesPerforms employee moves, transfers and new hire deploymentsDocuments problems as well a corrective procedure gathers end user feedback to improve processes and proceduresAnalyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.Supports Windows 7 - 10 desktop and laptops (physical and virtual)Supports mobile devices iPhones and iPads, performs hardware repairs when necessarySecondary Tasks:
Assists with administration of network servers, switches, routers and firewallsAssists with support of IP PBX'sAssists with nightly backupsQualifications / Required Skills:
Strong troubleshooting and logical problem-solving skillsAbility to resolve basic to intermediate hardware, software and connectivity problemsAbility to work IndependentlyExperience with data and voice cablingExperience with network printers, copiers, scannersExperience with Apple iOSFamiliarity with UEM specifically AirWatch/WorkspaceFamiliarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 - 2012Familiarity with VPN, LAN and WAN troubleshootingFamiliarity with VDI environment specifically VMWare Horizon View 5.5 - 7 experience with thin clientsFamiliarity with Cisco Meraki Firewalls, Switches, Access pointsKnowledge of VMWare vSphere 5.5 - 7Knowledge of Cisco and Fortinet phone systemsEffective written and verbal communicationAbility to travel - must have reliable transportationClean background and drug screenBenefits:
Semi-monthly pay periods - Direct DepositHealthcare Benefits Include: Medical, Dental, Vision, and 401(K)PTO (Personal Time Off)Holiday Pay
Please apply directly through this website, complete the online application, and attach resume.