ApplyLogic Consulting Group
Help Desk Analyst
ApplyLogic Consulting Group, West Columbia, South Carolina, United States, 29172
ApplyLogic
is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We have an immediate (on-site)
Junior Tier 2 Help Desk Analyst
position available in
Columbia, SC . If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.
Primary Roles and Responsibilities:
Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.Leverage printer and multifunction printer enterprise management tools.Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.Must be exceptional in the following areas:
TeamworkConflict resolutionTime managementProblem solvingAdaptabilityCritical thinkingCommunication (verbal & written)Active listeningDetail orientedDependabilityEmotional intelligence
Required Education, Knowledge, and Experience:
Associate's degree in computer science or related field; ORCompTIA A+ certification; OR2 years IT help desk support experience in a Windows Active Directory environment; OR2 years' experience in Windows Active Directory, network, IT operations and IT hardware supportClearance:Must be able to obtain a Secret clearance.
ApplyLogic
offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
Employee Assistance Program401KMedical/Dental/Vision InsuranceLife/Short-Term Disability/Critical Illness/Accident Insurance15+ PTO Days11 Federal HolidaysUp to $5K towards continuing education and/or professional development with unlimited web-based trainingPet Benefit Programs
is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We have an immediate (on-site)
Junior Tier 2 Help Desk Analyst
position available in
Columbia, SC . If you join our team in this role, you will serve on a Tier 2 technical support helpdesk providing remote and over-the-phone administration, support, and technical assistance to our government client.
Primary Roles and Responsibilities:
Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.Perform primary systems administration, monitoring, and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.Support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.Leverage printer and multifunction printer enterprise management tools.Knowledge and experience in supporting steady-state systems Backup, Restore and Recovery procedures.Must be exceptional in the following areas:
TeamworkConflict resolutionTime managementProblem solvingAdaptabilityCritical thinkingCommunication (verbal & written)Active listeningDetail orientedDependabilityEmotional intelligence
Required Education, Knowledge, and Experience:
Associate's degree in computer science or related field; ORCompTIA A+ certification; OR2 years IT help desk support experience in a Windows Active Directory environment; OR2 years' experience in Windows Active Directory, network, IT operations and IT hardware supportClearance:Must be able to obtain a Secret clearance.
ApplyLogic
offers competitive salaries with a robust Fortune-500 type benefits package. Some of the benefits you will receive when you join us are:
Employee Assistance Program401KMedical/Dental/Vision InsuranceLife/Short-Term Disability/Critical Illness/Accident Insurance15+ PTO Days11 Federal HolidaysUp to $5K towards continuing education and/or professional development with unlimited web-based trainingPet Benefit Programs