PacArctic, LLC
Service Now Support Specialist Senior- Level IT Subject Matter Specialist
PacArctic, LLC, Arlington, Virginia, United States, 22201
PAC
Job ID 2460065
PacArtic, LLC,
a Koniag Government Services company ,
is seeking a ServiceNow Support Specialist Senior-Level IT Subject Matter Specialist with a Secret Clearance to support
PAC
and our government customer in Arlington, VA.This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:Acts as the authoritative source of support and development of all ServiceNow activities for OIGSpecifically, supports the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of development, deployment, upgrades, maintenance, etc.Supports the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environmentMonitors the health, administration, usage, and overall compliance of ServiceNow and its applicationsConfigures and enhances core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, and ReportingSupports the Service Catalog implementation and operational updates as appropriateMaintains existing workflows and updates them, add new workflowsCreates reports and dashboards for users as necessaryWrites JavaScript or other code as necessary to create new components in ServiceNow ITSM environmentSupport and develop integrations with external resources and services such as Microsoft Office 365 and othersManages users, groups and roles in ServiceNow platform environmentsPlans, manages and executes major and minor platform version release upgrades and security patches for the ServiceNow platform and for ITSM Pro in a timely mannerUtilizes best practices for code and configuration management for ServiceNow implementation such as update sets management and promotion between environments, code repositories, DevOps pipelines, etc.Supports instance activities such as instance cloning, update set migration, code review, various migration and/or new implementation related testing activities, etc.Assists in the development and administration of user acceptance testing for new features released to ServiceNow users.Performs root cause analyses in coordination with OIG IT teams to support troubleshooting and resolution of operational issues with ServiceNow applications.Assist with troubleshooting and fixing of performance issues by working with OIG IT teams to provide resolutionCoordinates efforts on site with and reports results to government managerCollaborates with team members to design best of breed solutions and resolution of technical issuesSupports preparation of knowledge articles (i.e., User Guides) and IT related documentation; develops IT standard operating proceduresSupports OIG IT Team in conducting market research and business analyses for additional ServiceNow modules, plug-ins, and potential integrations of a quarterly basis to support OIG's evolving needs.Enforces best practices for IT security, procedures, and compliance managementSupports triage activities related to ServiceNow applications (e.g., user access issues), while remaining responsive to major events related to ServieNow outages or performance.Coordinating with other IT professionals both internally and externally to the Department as required to efficiently support OIG users.Participates with IT leadership and other IT staff members in analyzing and making recommendations relating to the configuration of the OIG's information technology systems, equipment requirements, budgeting, software, and hardware specifications.Work Experience, Knowledge, Skills & Abilities:
The ServiceNow Support Specialist/Senior-Level IT Subject Matter Specialist has 8-10 years of experience in the following:
Demonstrated hands-on experience with ServiceNow platform and ServiceNow ITSM Pro applicationDemonstrated hands-on experience with administering ServiceNow platformDemonstrated hands-on experience with writing software code for ServiceNow ITSM Pro applications in a Service Operations Workspace environmentDemonstrated hands-on experience with working with ServiceNow platform version of "Vancouver" or laterDemonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft environment.Experience working in a Windows environment with Windows Server 2012 and 2016Experience working with and supporting complete lifecycle for multi-tier COTS and GOTS applicationsExperience working with application server software, IIS and Apache web serversExperience working with data analytics, Team auditing, ticketing (service desk) and custom coded applicationsExperience working with Microsoft SQL Server version 2012, 2014, 2016 and higher versionsExperience with writing and debugging PowerShell code and scriptsExperience working in an active directory integrated environmentDemonstrated hands-on-experience with Automated Testing using Automated Test Framework before migrationsDemonstrated knowledge of client-side scripts, UI policies and business rules for ServiceNow platformSecret Security Clearance required.The ServiceNow Support Specialist/Senior-Level IT Subject Matter Specialist must be familiar with following:
Infrastructure as a service and platform as a service application in the Microsoft Azure environmentMicrosoft Office 365 based applications such as Power BI, SharePoint, Forms, Planner, Teams and Power AutomateIT Service Management (ITIL)SharePoint Designer use with SharePoint Online and SharePoint on-prem installationsServiceNow Certified Administrator, ServiceNow Implementation Specialist - ITSM certification and/or ServiceNow Certified Application Developer certifications are desired.
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Job ID 2460065
PacArtic, LLC,
a Koniag Government Services company ,
is seeking a ServiceNow Support Specialist Senior-Level IT Subject Matter Specialist with a Secret Clearance to support
PAC
and our government customer in Arlington, VA.This position is for a Future New Business Opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:Acts as the authoritative source of support and development of all ServiceNow activities for OIGSpecifically, supports the ServiceNow ITSM Pro SaaS product throughout its entire lifecycle of development, deployment, upgrades, maintenance, etc.Supports the lifecycle of Incident, Problem, Change and Knowledge Management implementation in ITSM Pro environmentMonitors the health, administration, usage, and overall compliance of ServiceNow and its applicationsConfigures and enhances core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, and ReportingSupports the Service Catalog implementation and operational updates as appropriateMaintains existing workflows and updates them, add new workflowsCreates reports and dashboards for users as necessaryWrites JavaScript or other code as necessary to create new components in ServiceNow ITSM environmentSupport and develop integrations with external resources and services such as Microsoft Office 365 and othersManages users, groups and roles in ServiceNow platform environmentsPlans, manages and executes major and minor platform version release upgrades and security patches for the ServiceNow platform and for ITSM Pro in a timely mannerUtilizes best practices for code and configuration management for ServiceNow implementation such as update sets management and promotion between environments, code repositories, DevOps pipelines, etc.Supports instance activities such as instance cloning, update set migration, code review, various migration and/or new implementation related testing activities, etc.Assists in the development and administration of user acceptance testing for new features released to ServiceNow users.Performs root cause analyses in coordination with OIG IT teams to support troubleshooting and resolution of operational issues with ServiceNow applications.Assist with troubleshooting and fixing of performance issues by working with OIG IT teams to provide resolutionCoordinates efforts on site with and reports results to government managerCollaborates with team members to design best of breed solutions and resolution of technical issuesSupports preparation of knowledge articles (i.e., User Guides) and IT related documentation; develops IT standard operating proceduresSupports OIG IT Team in conducting market research and business analyses for additional ServiceNow modules, plug-ins, and potential integrations of a quarterly basis to support OIG's evolving needs.Enforces best practices for IT security, procedures, and compliance managementSupports triage activities related to ServiceNow applications (e.g., user access issues), while remaining responsive to major events related to ServieNow outages or performance.Coordinating with other IT professionals both internally and externally to the Department as required to efficiently support OIG users.Participates with IT leadership and other IT staff members in analyzing and making recommendations relating to the configuration of the OIG's information technology systems, equipment requirements, budgeting, software, and hardware specifications.Work Experience, Knowledge, Skills & Abilities:
The ServiceNow Support Specialist/Senior-Level IT Subject Matter Specialist has 8-10 years of experience in the following:
Demonstrated hands-on experience with ServiceNow platform and ServiceNow ITSM Pro applicationDemonstrated hands-on experience with administering ServiceNow platformDemonstrated hands-on experience with writing software code for ServiceNow ITSM Pro applications in a Service Operations Workspace environmentDemonstrated hands-on experience with working with ServiceNow platform version of "Vancouver" or laterDemonstrated hands-on experience in IT service management and enterprise applications support within a Microsoft environment.Experience working in a Windows environment with Windows Server 2012 and 2016Experience working with and supporting complete lifecycle for multi-tier COTS and GOTS applicationsExperience working with application server software, IIS and Apache web serversExperience working with data analytics, Team auditing, ticketing (service desk) and custom coded applicationsExperience working with Microsoft SQL Server version 2012, 2014, 2016 and higher versionsExperience with writing and debugging PowerShell code and scriptsExperience working in an active directory integrated environmentDemonstrated hands-on-experience with Automated Testing using Automated Test Framework before migrationsDemonstrated knowledge of client-side scripts, UI policies and business rules for ServiceNow platformSecret Security Clearance required.The ServiceNow Support Specialist/Senior-Level IT Subject Matter Specialist must be familiar with following:
Infrastructure as a service and platform as a service application in the Microsoft Azure environmentMicrosoft Office 365 based applications such as Power BI, SharePoint, Forms, Planner, Teams and Power AutomateIT Service Management (ITIL)SharePoint Designer use with SharePoint Online and SharePoint on-prem installationsServiceNow Certified Administrator, ServiceNow Implementation Specialist - ITSM certification and/or ServiceNow Certified Application Developer certifications are desired.
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352