Writer Corporation
Customer education specialist
Writer Corporation, San Francisco, California, United States, 94199
About Writer
Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, and Vanguard to transform the way they work.
Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer's suite of development tools is supported by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.
Our team of over 200 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
About this role
Great writing, for everyone. It's our vision for Writer, and our customers' visions for their team. As our first Customer education specialist, you'll be on the ground floor helping us provide value at scale for all of our users through digital, live, and on-demand methods.
You'll be reporting to the Sr. Customer education & adoption manager and work very closely with our Customer success, Product, and Marketing teams to build a world-class educational program.
The ideal candidate will:love working with a cross-functional, distributed teamget joy from producing videos, writing clear documentation, and designing engaging self-paced contentmove quickly to adapt to cutting-edge technologyimmerse themselves in key verticals to understand industry needs and compelling use casesYour responsibilities
Act as the owner of our Writer Academy LMS, ensuring our assets are relevant, up-to-date, and easily accessibleDesign and produce instructional materials, such as videos, self-paced courses, and PDF documentsBuild robust interactive and immersive learning experiences, which may include branching scenarios, immersive learning activities, application exercises, etc.Create visual course elements that are aesthetically pleasing (content layout, images, color palette, font) and follow sound visual design principlesCreate and maintain vertical-focused learning channels, ensuring they are tailored to specific industry needs and aligned with customer success strategiesDesign and implement efficient and scalable production processesCollaborate with subject matter experts and other team members to identify target audience's learning needs and outcomesAdhere to course maintenance schedulesStay up to date with industry trends, key verticals, and customer needs to continuously enhance educational programs and materials☆ Is this you?
3+ years in an Instructional Designer, Learning Experience Designer, or Customer Education role in Enterprise B2B SaaSA strong grasp of best practices to create supportive and effective training experiences for novice end users, technical users, and administratorsStrong writing, storytelling and communication skillsExperience with Learning Management Systems such as Skilljar and Thought IndustriesExperience with authoring tools such as Articulate 360, Camtasia, Google SlidesA strong command of SaaS/Enterprise business terminology and business acumen to speak directly to common enterprise customer needs, values, and pain pointsAnd:
Proactive communication skills, both sync and asyncIntrinsically motivated: you set the highest possible bar for what you build, write, shipIncredibly curious and an active listenerA connection to our mission of Great writing for everyoneA natural affinity to our values of Connect, challenge, ownCurious to learn more about who we are and how we operate? Visit us here
Benefits & perks
Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipend
Company-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, and Vanguard to transform the way they work.
Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance. Designed to provide enterprise-grade accuracy, security, and efficiency, Writer's suite of development tools is supported by Palmyra - Writer's state-of-the-art family of LLMs - alongside our industry-leading graph-based RAG and customizable AI guardrails.
Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures.
Our team of over 200 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.
About this role
Great writing, for everyone. It's our vision for Writer, and our customers' visions for their team. As our first Customer education specialist, you'll be on the ground floor helping us provide value at scale for all of our users through digital, live, and on-demand methods.
You'll be reporting to the Sr. Customer education & adoption manager and work very closely with our Customer success, Product, and Marketing teams to build a world-class educational program.
The ideal candidate will:love working with a cross-functional, distributed teamget joy from producing videos, writing clear documentation, and designing engaging self-paced contentmove quickly to adapt to cutting-edge technologyimmerse themselves in key verticals to understand industry needs and compelling use casesYour responsibilities
Act as the owner of our Writer Academy LMS, ensuring our assets are relevant, up-to-date, and easily accessibleDesign and produce instructional materials, such as videos, self-paced courses, and PDF documentsBuild robust interactive and immersive learning experiences, which may include branching scenarios, immersive learning activities, application exercises, etc.Create visual course elements that are aesthetically pleasing (content layout, images, color palette, font) and follow sound visual design principlesCreate and maintain vertical-focused learning channels, ensuring they are tailored to specific industry needs and aligned with customer success strategiesDesign and implement efficient and scalable production processesCollaborate with subject matter experts and other team members to identify target audience's learning needs and outcomesAdhere to course maintenance schedulesStay up to date with industry trends, key verticals, and customer needs to continuously enhance educational programs and materials☆ Is this you?
3+ years in an Instructional Designer, Learning Experience Designer, or Customer Education role in Enterprise B2B SaaSA strong grasp of best practices to create supportive and effective training experiences for novice end users, technical users, and administratorsStrong writing, storytelling and communication skillsExperience with Learning Management Systems such as Skilljar and Thought IndustriesExperience with authoring tools such as Articulate 360, Camtasia, Google SlidesA strong command of SaaS/Enterprise business terminology and business acumen to speak directly to common enterprise customer needs, values, and pain pointsAnd:
Proactive communication skills, both sync and asyncIntrinsically motivated: you set the highest possible bar for what you build, write, shipIncredibly curious and an active listenerA connection to our mission of Great writing for everyoneA natural affinity to our values of Connect, challenge, ownCurious to learn more about who we are and how we operate? Visit us here
Benefits & perks
Generous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipend
Company-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.