Senior Desktop Technology Support Analyst

Job Description: The client is looking for an experienced AV technician. s an AV technician, you will be responsible for setting up, using, organizing, and installing media equipment such as projectors, microphones, video monitors, and sound-boards. Candidate should have advanced knowledge of audio and video equipment, including video conferencing equipment and services. Excellent troubleshooting and customer service skills are required. The IT AV/Desktop Support Technician position entails: Provides on-site and virtual technical support for VTC conferences and other web conferencing platforms, troubleshooting AV/VTC issues and audio/video conferencing-related issues working directly with customers as well as other internal technical resources. Schedules set up, and monitors point-to-point, multi-point, dry run, and ad-hoc audio/video conferences. Performs video camera, live stream, and audio recordings. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences. Sets up and operates audio systems for live events and ceremonies, and assists video production. Conducts site surveys to establish AV/VTC equipment customer requirements. Sets up and installs permanently installed conference room displays and video conferencing equipment. Perform administrative tasks such as inventory tracking, checklists, forms, etc. Provides on-site and virtual desktop support for in-house Electronic Bulletin Board computers. Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.of AV/VTC equipment. The job requires some travel and overnight stays.