Arbitration Forums
Business Analyst
Arbitration Forums, Tampa, Florida, us, 33646
DEPARTMENT:
Product Innovation & Delivery
JOB TITLE:
Business Analyst
JOB CODE:
BUSAN
REPORTS TO:
Product Manager, Sr. Product Manager, or Director Product Innovation and Delivery
JOB PURPOSE
:
This role at Arbitration Forums is as unique as it is rewarding because of our Leadership Brand culture that emphasizes listening openly, trust, accountability, honesty, transparency, and assuming positive intent.
The Business Analyst (BA) is a key role at AF serving as the primary liaison between the customers, and across all internal AF internal teams. The BA is often referred to as the 'glue' that holds an agile team together and keeps requirements, product documentation, training and release information flowing in all directions.
As a fundamental priority, the BA provides prioritized user stores and requirements to agile development teams that collectively represent value to the end-user. The BA provides consistent direction for the what, the why, and the value proposition for AF application changes. The BA works closely with the Product Owner and Product Manager to ensure the product backlog is prioritized and aligned to the product roadmap. A BA will typically be responsible for one product and will be a team player on that project.
DEPARTMENTAL EXPECTATION OF EMPLOYEE• Adheres to AF Policy and Procedures and the AF Leadership Brand• Acts as a role model within and outside AF• Performs duties as workload necessitates• Maintains a positive and respectful attitude• Communicates regularly with supervisor about Department issues• Demonstrates flexible and efficient time management and ability to prioritize workload• Consistently reports to work on time prepared to perform duties of position• Meets Department documentation / process guidelines
ESSENTIAL DUTIES AND RESPONSIBILITIESProduct Planning, Product Requirements and Alignment:
For assigned product(s), work with product team members to understand and meet the product roadmap and quarterly release plans/commitments. Work closely with the Product Owner (PO) and Product Manager (PM) to resolve dependencies in design, development, testing and training across the AF application suite.Product Analytics:
Promote user-centric focus by following best practice in data analytics to understand users, business and product usage to provide deeper insights for opportunities for product improvement and optimization. Responsibilities include data analysis, market research, competitive analysis, product performance tracking and reporting. Be conversant in technologies to query data, analyze and map data, create flows.Business Requirements and Analysis:
Follow the product and business requirement process. Seek answers to outstanding questions in order to fully understand and measure the true need & value for requested enhancements. Attend customer or user sessions to gather necessary information. Evaluate information gathered from multiple sources (intake, user interaction, survey results, workflow analysis, etc.). Seek to understand the value that the requested functionality will bring to the user/company and what decisions or benefits will result as an outcome. Apply complex analytical thinking to drive and challenge requests and related assumptions in order to verify the functionality requested will meet the actual need.Member Release Process : Follow the Product Member Release process which identified the need to communicate, preview, and provide for customer testing as early as possible. These process considerations include communication, training, documentation, previews, and confirmation of customer readiness prior to implementation.Process Improvement:
Identifies and participates in continuous process improvements using metrics and industry best practices to identify, prioritize and rapidly implement process improvements.ADDITIONAL DUTIES AND RESPONSIBILITIES
Provide
production support
for assigned applications / products to help recreate, document, and prioritize enhancements and defects.D
eliver informative, well-organized presentations
to customers, internal AF teams and senior leadership team.Leadership
- Leads through influencing their team and gaining support for their product. Provides peer training, communication and collaboration to achieve product goals.QUALIFICATIONS
Experience, Education and Licensure
Experience and success developing
Agile Product Backlog and Story Refinement
for developing technology products.Demonstrated
business expertise
to contribute to prioritization for their agile team through detailed understanding of product roadmap, product backlog, AF architecture and business value for each feature. Growing knowledge of resource plans to inform the release schedule.Strong communication skills , utilizing presentation and collaboration tools to document, manage knowledge and present product features both inside and outside AF. Proven ability to effectively develop, influence, present and communicate moderately complex concepts to cross-functional teams, non-technical users, and leadership.Desire to lead
by example demonstrating the AF Leadership Brand components including but not limited to adaptability, honesty, transparency, and accountability. A well-organized and self-directed individual who can gain support for their product features. Experience as a Business Analyst or Associate Product Manager on an agile delivery team.2 years in business, technology, or consulting
with direct experience as a business analyst delivering technology products through agile teams. Experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows (workflow diagramming), data Dictionary authoring and creating other associated artifacts to inform software engineers and the development needs.Knowledge of insurance industry within auto property & casualty preferred .Strong skills in agile development methodologies
as typically acquired through a Bachelors' degree in relevant field (business, computer science, statistics, humanities etc.) Experience applying best practices in product documentation, and requirements. Resourceful, highly motivated to deliver results in a fast-paced environment. Experience with Jira and Confluence.Intermediate Data/Technical SQL skills
and experience with relational databases and complex data models. Writing SQL scripts, proficiency in data analysis tools, data mapping for web services, API, data mismatches, Postman experience, Soap UI and Rest API experience
desired.Experienced at multitasking
and management of competing priorities.
AMERICANS WITH DISABILITY SPECIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AF is a remote working environment.
Product Innovation & Delivery
JOB TITLE:
Business Analyst
JOB CODE:
BUSAN
REPORTS TO:
Product Manager, Sr. Product Manager, or Director Product Innovation and Delivery
JOB PURPOSE
:
This role at Arbitration Forums is as unique as it is rewarding because of our Leadership Brand culture that emphasizes listening openly, trust, accountability, honesty, transparency, and assuming positive intent.
The Business Analyst (BA) is a key role at AF serving as the primary liaison between the customers, and across all internal AF internal teams. The BA is often referred to as the 'glue' that holds an agile team together and keeps requirements, product documentation, training and release information flowing in all directions.
As a fundamental priority, the BA provides prioritized user stores and requirements to agile development teams that collectively represent value to the end-user. The BA provides consistent direction for the what, the why, and the value proposition for AF application changes. The BA works closely with the Product Owner and Product Manager to ensure the product backlog is prioritized and aligned to the product roadmap. A BA will typically be responsible for one product and will be a team player on that project.
DEPARTMENTAL EXPECTATION OF EMPLOYEE• Adheres to AF Policy and Procedures and the AF Leadership Brand• Acts as a role model within and outside AF• Performs duties as workload necessitates• Maintains a positive and respectful attitude• Communicates regularly with supervisor about Department issues• Demonstrates flexible and efficient time management and ability to prioritize workload• Consistently reports to work on time prepared to perform duties of position• Meets Department documentation / process guidelines
ESSENTIAL DUTIES AND RESPONSIBILITIESProduct Planning, Product Requirements and Alignment:
For assigned product(s), work with product team members to understand and meet the product roadmap and quarterly release plans/commitments. Work closely with the Product Owner (PO) and Product Manager (PM) to resolve dependencies in design, development, testing and training across the AF application suite.Product Analytics:
Promote user-centric focus by following best practice in data analytics to understand users, business and product usage to provide deeper insights for opportunities for product improvement and optimization. Responsibilities include data analysis, market research, competitive analysis, product performance tracking and reporting. Be conversant in technologies to query data, analyze and map data, create flows.Business Requirements and Analysis:
Follow the product and business requirement process. Seek answers to outstanding questions in order to fully understand and measure the true need & value for requested enhancements. Attend customer or user sessions to gather necessary information. Evaluate information gathered from multiple sources (intake, user interaction, survey results, workflow analysis, etc.). Seek to understand the value that the requested functionality will bring to the user/company and what decisions or benefits will result as an outcome. Apply complex analytical thinking to drive and challenge requests and related assumptions in order to verify the functionality requested will meet the actual need.Member Release Process : Follow the Product Member Release process which identified the need to communicate, preview, and provide for customer testing as early as possible. These process considerations include communication, training, documentation, previews, and confirmation of customer readiness prior to implementation.Process Improvement:
Identifies and participates in continuous process improvements using metrics and industry best practices to identify, prioritize and rapidly implement process improvements.ADDITIONAL DUTIES AND RESPONSIBILITIES
Provide
production support
for assigned applications / products to help recreate, document, and prioritize enhancements and defects.D
eliver informative, well-organized presentations
to customers, internal AF teams and senior leadership team.Leadership
- Leads through influencing their team and gaining support for their product. Provides peer training, communication and collaboration to achieve product goals.QUALIFICATIONS
Experience, Education and Licensure
Experience and success developing
Agile Product Backlog and Story Refinement
for developing technology products.Demonstrated
business expertise
to contribute to prioritization for their agile team through detailed understanding of product roadmap, product backlog, AF architecture and business value for each feature. Growing knowledge of resource plans to inform the release schedule.Strong communication skills , utilizing presentation and collaboration tools to document, manage knowledge and present product features both inside and outside AF. Proven ability to effectively develop, influence, present and communicate moderately complex concepts to cross-functional teams, non-technical users, and leadership.Desire to lead
by example demonstrating the AF Leadership Brand components including but not limited to adaptability, honesty, transparency, and accountability. A well-organized and self-directed individual who can gain support for their product features. Experience as a Business Analyst or Associate Product Manager on an agile delivery team.2 years in business, technology, or consulting
with direct experience as a business analyst delivering technology products through agile teams. Experience eliciting, analyzing, and documenting requirements, authoring user stories and acceptance criteria, building process flows (workflow diagramming), data Dictionary authoring and creating other associated artifacts to inform software engineers and the development needs.Knowledge of insurance industry within auto property & casualty preferred .Strong skills in agile development methodologies
as typically acquired through a Bachelors' degree in relevant field (business, computer science, statistics, humanities etc.) Experience applying best practices in product documentation, and requirements. Resourceful, highly motivated to deliver results in a fast-paced environment. Experience with Jira and Confluence.Intermediate Data/Technical SQL skills
and experience with relational databases and complex data models. Writing SQL scripts, proficiency in data analysis tools, data mapping for web services, API, data mismatches, Postman experience, Soap UI and Rest API experience
desired.Experienced at multitasking
and management of competing priorities.
AMERICANS WITH DISABILITY SPECIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
AF is a remote working environment.