A.P. Mller - Maersk A/S
Sr. Landside Execution Specialist
A.P. Mller - Maersk A/S, Charlotte, North Carolina, United States, 28245
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Key responsibilities
Perform standard daily duties of regional desk ownership including reporting, proactive notification of issues to customers, timely communication of support needed from other internal parties, and consistent stakeholder management when deemed needed.Attend/facilitate stakeholder meetings (internal/external) on behalf of Landside Customer ExperienceDevelop and regularly maintain SOPs - customer specific, terminal/rail specific, internal process specific as examples. SOPs should be shared with relevant parties and housed in an accessible platform such as MS Teams or Sharepoint.Provide regular contingency reporting and information for relevant stakeholders (internal/external) on a regular and consistent cadence during times of exceptional volumes, congestion, or other influencing factors within regional desk scope.Support in onboarding of new customers/new customer lanes within desk scopeProvide customer support via phone by answering calls and relaying information relevant to the inland store door movement.Use critical thinking to solve complex exceptions and find opportunities to prevent or improve processes for the future.Maintain collaborative relationship with other internal teams to better support the customer experience.Learn and maintain proficiency in the following systems:Advanced Excel skills.Salesforce Case Management - dashboards and reportingRequired experience & skills
+1 year experience in Landside logistics (inland transportation) in North AmericaCustomer service experience considered a plusGood written and verbal communication skills in English, other languages a plusProfessional career degreeOutstanding organizational and customer focus skillsTeamwork and interpersonal savvyCritical thinking and problem solving skillsProcess improvement skillsSolid computer skills (including but not limited to Microsoft Office suite)Education
Bachelor's degree in related field such as: logistics, business, supply chain management, customer service
Company Benefits:
MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!
Pay Range:
$65,000-$75,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Key responsibilities
Perform standard daily duties of regional desk ownership including reporting, proactive notification of issues to customers, timely communication of support needed from other internal parties, and consistent stakeholder management when deemed needed.Attend/facilitate stakeholder meetings (internal/external) on behalf of Landside Customer ExperienceDevelop and regularly maintain SOPs - customer specific, terminal/rail specific, internal process specific as examples. SOPs should be shared with relevant parties and housed in an accessible platform such as MS Teams or Sharepoint.Provide regular contingency reporting and information for relevant stakeholders (internal/external) on a regular and consistent cadence during times of exceptional volumes, congestion, or other influencing factors within regional desk scope.Support in onboarding of new customers/new customer lanes within desk scopeProvide customer support via phone by answering calls and relaying information relevant to the inland store door movement.Use critical thinking to solve complex exceptions and find opportunities to prevent or improve processes for the future.Maintain collaborative relationship with other internal teams to better support the customer experience.Learn and maintain proficiency in the following systems:Advanced Excel skills.Salesforce Case Management - dashboards and reportingRequired experience & skills
+1 year experience in Landside logistics (inland transportation) in North AmericaCustomer service experience considered a plusGood written and verbal communication skills in English, other languages a plusProfessional career degreeOutstanding organizational and customer focus skillsTeamwork and interpersonal savvyCritical thinking and problem solving skillsProcess improvement skillsSolid computer skills (including but not limited to Microsoft Office suite)Education
Bachelor's degree in related field such as: logistics, business, supply chain management, customer service
Company Benefits:
MedicalDentalVision401k + Company MatchEmployee Assistance ProgramPaid Time OffFlexible Work Schedules (when possible)And more!
Pay Range:
$65,000-$75,000*
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.