Henry Schein
Implementation Specialist I (Tech Central)
Henry Schein, American Fork, Utah, United States, 84003
***This position is Remote***Job SummaryThis position is responsible for planning, coordinating, executing, and overseeing the activities related to the implementation of hardware IT products and services to customers including small to mid-size, multi-site locations.What you will doServe as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, while setting appropriate customer expectations.Manage multiple, simultaneous implementation projects and ensure timely and effective customer service expectations are met or exceeded.Track all correspondence and completed tasks to provide accurate record of account and project history.Recognize and resolve escalated customer issues.Professionally establish strong working relationships with other people and teams.Recognize and provide input into process improvement.All other duties as assigned.
QualificationsMust have:Four or more years of related experience.High School education, vocational training and/or on-the-job training.Excellent customer service skillsExcellent organization skillsExcellent ability to professionally understand and diffuse stressful situationsExperience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management softwareExcellent verbal and written communication skills including inbound and outbound phone callsExcellent documentation skillsProfessional appearance and presentation skills requiredIntermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:Hardware for desktops, laptops, tablets, serversCurrent Windows operating systemsSwitches, routers, firewalls, access points, security softwarePeripherals, printers, scanners, displays, interface devicesData backup systems, software, and mediaBusiness productivity software, email, web browsers, security softwareMiscellaneous devices, cabling, memory, storage, add-on componentsDomain, user accounts, software accountsNetwork connectivity, wireless access, data cablingHealthcare related digital technologies, devices, and software preferred
Strong time management skills and the ability to prioritize workVery good attention to detail and accuracyCustomer service oriented and ability to work with and resolve complex issuesAbility to plan and arrange activitiesExcellent interpersonal communication skillsExcellent written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskAbility to manage conflictCapacity to work effectively under pressureAnalytical thinkingOversee small projectsIdentify and recommend continuous improvement opportunitiesEstablish productive working relationships at multiple levels within the organization
Nice to have:Bachelor's degree preferred.Project management experience and, or certifications (CAPM, PMP, Project+, etc.) preferredHealthcare related digital technologies, devices, and software experience preferred
The posted range for this position is $18.00 - $25.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.What you get as a Henry Schein One EmployeeA great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein OneHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein OneHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.
QualificationsMust have:Four or more years of related experience.High School education, vocational training and/or on-the-job training.Excellent customer service skillsExcellent organization skillsExcellent ability to professionally understand and diffuse stressful situationsExperience with using standard office equipment, full Microsoft Office suite, CRM databases, remote access software, task management softwareExcellent verbal and written communication skills including inbound and outbound phone callsExcellent documentation skillsProfessional appearance and presentation skills requiredIntermediate level of technical knowledge, skills, and experience with installation and troubleshooting of IT networks and IT related products including but not limited to:Hardware for desktops, laptops, tablets, serversCurrent Windows operating systemsSwitches, routers, firewalls, access points, security softwarePeripherals, printers, scanners, displays, interface devicesData backup systems, software, and mediaBusiness productivity software, email, web browsers, security softwareMiscellaneous devices, cabling, memory, storage, add-on componentsDomain, user accounts, software accountsNetwork connectivity, wireless access, data cablingHealthcare related digital technologies, devices, and software preferred
Strong time management skills and the ability to prioritize workVery good attention to detail and accuracyCustomer service oriented and ability to work with and resolve complex issuesAbility to plan and arrange activitiesExcellent interpersonal communication skillsExcellent written and verbal communication skillsAbility to maintain confidential and highly sensitive informationAbility to work in a team environmentAbility to multi-taskAbility to manage conflictCapacity to work effectively under pressureAnalytical thinkingOversee small projectsIdentify and recommend continuous improvement opportunitiesEstablish productive working relationships at multiple levels within the organization
Nice to have:Bachelor's degree preferred.Project management experience and, or certifications (CAPM, PMP, Project+, etc.) preferredHealthcare related digital technologies, devices, and software experience preferred
The posted range for this position is $18.00 - $25.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.What you get as a Henry Schein One EmployeeA great place to work with fantastic people.A career in the healthcare technology industry, with the ability to grow and realize your full potential.Competitive compensation.Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein OneHenry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company's products and services work together as one simple solution to provide users with a seamless and integrated experience.Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein OneHenry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.Unfortunately, Henry Schein One is unable to hire individuals residing in Alaska, North Dakota, Hawaii, West Virginia, Maryland, Delaware, Puerto Rico, or other US Territories at this time.