Tata Consultancy Services
ServiceNow Solution Architect
Tata Consultancy Services, Troy, Alabama, United States, 36079
Responsibilities:
Responsible for providing necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requestsResponsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.Guides the team in having the right level of details in the design artifacts.Review the design and code to ensure it aligns to customer expectation and follows industry standardsGood practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.Applies innovative technology to business processes in order to develop new solutions and troubleshoot issuesConsults with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNowFollows up on outstanding development needs and provides timely status reports to the project managerAdvises on options, risk and impacts on business/ITIL processesCommunicates technical problems and solutions to both technical and non-technical audiencesSkills Overview:
ServiceNow platform implementation, development, support, enhancementServiceNow Discovery Configuration, Run Book Automation preferredKnowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSSStrong customer service and excellent verbal/written communicationExcellent attention to details, ability to multitask, and effective time management skillsUnderstand full ITSM application lifecycleITIL certified desiredStrong CSM and integration knowledge is a must.Qualifications:
12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to) and Scoped Application solutionExperienced inITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical SolutionsMust have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customers in house team.Lead at least a couple ofImplementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementationlifecycle for ServiceNowServiceNow custom application design and development experiencePast work experience with industry leading providers of ITSM toolsMust have experience in drafting design, present to architecture board and obtaining sign off.Should be able to decide what is the right level of detail in low level designCertificationsCertified application developer, Certified implementation specialistCSM, ServiceNow Certified Technical architect (preferred)
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Responsible for providing necessary guidance to ServiceNow resources, on Implementation, Integration, Data transfer, Support and Development including enhancement requestsResponsible for developing/administering technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.Guides the team in having the right level of details in the design artifacts.Review the design and code to ensure it aligns to customer expectation and follows industry standardsGood practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users.Applies innovative technology to business processes in order to develop new solutions and troubleshoot issuesConsults with business analyst/Process Leaders to develop appropriate technical solutions in ServiceNowFollows up on outstanding development needs and provides timely status reports to the project managerAdvises on options, risk and impacts on business/ITIL processesCommunicates technical problems and solutions to both technical and non-technical audiencesSkills Overview:
ServiceNow platform implementation, development, support, enhancementServiceNow Discovery Configuration, Run Book Automation preferredKnowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSSStrong customer service and excellent verbal/written communicationExcellent attention to details, ability to multitask, and effective time management skillsUnderstand full ITSM application lifecycleITIL certified desiredStrong CSM and integration knowledge is a must.Qualifications:
12 to 15 years experienced in administration/implementation/configuration of an ITSM solution in medium to large organization5 to 8 years experience in administration/implementation/configuration of ServiceNow in the areas of ITxM (ITSM, ITAM, ITOM), CSM (not limited to) and Scoped Application solutionExperienced inITIL Process Definition, Integration Solutions, Architecture level configurations, Converting Business Requirements into Technical SolutionsMust have experience in integrating ServiceNow with other 3rd party systems or inhouse tool developed by customers in house team.Lead at least a couple ofImplementation projects in different ServiceNow modules including Scoped applications and 1 complete Implementationlifecycle for ServiceNowServiceNow custom application design and development experiencePast work experience with industry leading providers of ITSM toolsMust have experience in drafting design, present to architecture board and obtaining sign off.Should be able to decide what is the right level of detail in low level designCertificationsCertified application developer, Certified implementation specialistCSM, ServiceNow Certified Technical architect (preferred)
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