Dominican University
Office Manager
Dominican University, River Forest, Illinois, United States, 60330
POSITION TITLE:
Office Manager
DEPARTMENT:
Student Success and Engagement (SSE)
REPORTS TO:
Director, Wellness Center
POSITION SUMMARY:
The Wellness Center Office Manager will set the tone for the Wellness Center (WC) as a safe and welcoming presence while overseeing clinic operations, ensuring a smooth and efficient healthcare experience for all DU students.
DUTIES AND RESPONSIBILITIES:Manages reception functions, including receiving students for appointments, answering the phone, and attending to electronic communications.Oversees clinic operations, ensuring a smooth experience and minimizing wait times for students.Serves as the primary point of contact for staff and faculty needing information about WC services, including how to refer students for care.All WC staff, including this role, are required to maintain patient confidentiality at all times, adhering to WC policies, guidelines, FERPA, and state laws regarding patient privacy. This position also requires the completion of annual compliance training regarding on privacy and protected health information.Coordinates yearly compliance training for WC staff and student workers regarding privacy and protected health information.Proficiently utilizes WC's electronic health record (EHR) system to manage and organize clinical appointments and student health records. Assists with onboarding new users and deactivating accounts for departing users. Additionally, provides support for troubleshooting and submits help tickets to the EHR vendor and/or DU's IT department as needed.Supports student immunization compliance process as directed by Health Services team.Maintains an adequate supply of current Wellness Center documents and forms (hard copies) as part of WC's contingency plan in case the EHR system becomes unavailable.Coordinates WC team meetings and events in a variety of ways, including reserving rooms, ordering food, and creating invitationsSupports WC clinical staff in crisis situations by communicating with EMS and DU's Campus Safety personnel, releasing patient data according to DU procedure.Orders, maintains, and organizes materials and supplies essential to WC operations.Manages the physical condition of the WC, ensuring a clean and welcoming environment for students and staff. Communicates with housekeeping and physical plant teams as needed.Oversees timecards for hourly student workers.Provides general administrative support to WC staff as requested by supervisor.REQUIRED QUALIFICATIONS:
Associate's degreePrevious experience as an office manager, secretary and/ or receptionist, particularly in a medical or higher education setting.Proficient in a variety of technologies, including the Microsoft suite of toolsPREFERRED QUALIFICATIONS:
Bachelor's degree.Strong organizational skills with the ability to prioritize and shift focus rapidly.Team-oriented with excellent collaboration skills and a positive approach to challenges.Previous experience using an electronic health recordCapacity to navigate high stress situations in a supportive and effective manner.Excellent customer service skills, attentive to needs of students experiencing distress.A deep commitment to patient/student privacy and confidentiality.Cultural humility with an acceptance of differing identities and experiences.Physical Demands:
Ability to spend long durations of the workday sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesSalary and FLSA Status
Salary: $43,888 - $50,400 annualFLSA Status: Exempt, 37.5 hoursBenefits
Comprehensive health, dental, and vision insuranceRetirement plan with employer matching contributionsProfessional development opportunitiesTuition remission for employees and their dependentsFlexible spending accounts (FSA)Generous paid time off (PTO)
Employment at Dominican University is contingent upon the successful completion of a background investigation.
About Dominican University
Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.
Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.
Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.
Expectations for all Dominican Employees:
To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.
Institutional Statement
Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Equal Employment Opportunity Statement
Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at opc@dom.edu for assistance.
Office Manager
DEPARTMENT:
Student Success and Engagement (SSE)
REPORTS TO:
Director, Wellness Center
POSITION SUMMARY:
The Wellness Center Office Manager will set the tone for the Wellness Center (WC) as a safe and welcoming presence while overseeing clinic operations, ensuring a smooth and efficient healthcare experience for all DU students.
DUTIES AND RESPONSIBILITIES:Manages reception functions, including receiving students for appointments, answering the phone, and attending to electronic communications.Oversees clinic operations, ensuring a smooth experience and minimizing wait times for students.Serves as the primary point of contact for staff and faculty needing information about WC services, including how to refer students for care.All WC staff, including this role, are required to maintain patient confidentiality at all times, adhering to WC policies, guidelines, FERPA, and state laws regarding patient privacy. This position also requires the completion of annual compliance training regarding on privacy and protected health information.Coordinates yearly compliance training for WC staff and student workers regarding privacy and protected health information.Proficiently utilizes WC's electronic health record (EHR) system to manage and organize clinical appointments and student health records. Assists with onboarding new users and deactivating accounts for departing users. Additionally, provides support for troubleshooting and submits help tickets to the EHR vendor and/or DU's IT department as needed.Supports student immunization compliance process as directed by Health Services team.Maintains an adequate supply of current Wellness Center documents and forms (hard copies) as part of WC's contingency plan in case the EHR system becomes unavailable.Coordinates WC team meetings and events in a variety of ways, including reserving rooms, ordering food, and creating invitationsSupports WC clinical staff in crisis situations by communicating with EMS and DU's Campus Safety personnel, releasing patient data according to DU procedure.Orders, maintains, and organizes materials and supplies essential to WC operations.Manages the physical condition of the WC, ensuring a clean and welcoming environment for students and staff. Communicates with housekeeping and physical plant teams as needed.Oversees timecards for hourly student workers.Provides general administrative support to WC staff as requested by supervisor.REQUIRED QUALIFICATIONS:
Associate's degreePrevious experience as an office manager, secretary and/ or receptionist, particularly in a medical or higher education setting.Proficient in a variety of technologies, including the Microsoft suite of toolsPREFERRED QUALIFICATIONS:
Bachelor's degree.Strong organizational skills with the ability to prioritize and shift focus rapidly.Team-oriented with excellent collaboration skills and a positive approach to challenges.Previous experience using an electronic health recordCapacity to navigate high stress situations in a supportive and effective manner.Excellent customer service skills, attentive to needs of students experiencing distress.A deep commitment to patient/student privacy and confidentiality.Cultural humility with an acceptance of differing identities and experiences.Physical Demands:
Ability to spend long durations of the workday sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesSalary and FLSA Status
Salary: $43,888 - $50,400 annualFLSA Status: Exempt, 37.5 hoursBenefits
Comprehensive health, dental, and vision insuranceRetirement plan with employer matching contributionsProfessional development opportunitiesTuition remission for employees and their dependentsFlexible spending accounts (FSA)Generous paid time off (PTO)
Employment at Dominican University is contingent upon the successful completion of a background investigation.
About Dominican University
Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.
Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.
Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups. For more information, visit www.dom.edu.
Expectations for all Dominican Employees:
To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff-driven activities and groups.
Institutional Statement
Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Equal Employment Opportunity Statement
Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at opc@dom.edu for assistance.