Senior Technical Support Analyst

Job Description: Onsite resources to support users in an enterprise environment, including helpdesk and system support activities. Seeking staff augmentation resources to assist with the deployment of computers using our automated systems for a specific computer refresh project. Diagnose various problems encountered during the initial rollout. Completion of various other hardware/software requests as needed. nother tier 2 helpdesk duties as needed. n ideal candidate will be able to install and maintain PC hardware and software in the county as well as provide technical information and assistance to staff and customers. n ideal candidate will have advanced-level skills at supporting Microsoft Windows 10 and higher operating systems; advanced-level skills at supporting Office 365, a working knowledge of standard networking services such as DHCP, DNS, ACTIVE DIRECTORY, and print servers; an understanding of basic security principles; ability to support users both on-site and remotely; ability to perform hardware upgrades (disk, memory, network, video, etc.); ability to physically move workstations and monitors; ability to adapt to a constantly changing workload with multiple levels of priority; ability to complete assigned projects independently and within a team environment. Candidates must pass VA CJIS level 4 training and background check. The county will provide training links. Skills: PC Hardware Deployment and Service. Customer Service Supporting Windows in a professional environment. Supporting Windows in a professional environment. pplication Support. Due to the nature of the job the candidate should be able to lift 30 pounds with assistance.