Customer Service & Operations Analyst - Payments

Customer Service & Operations Analyst - Payments R-00162549 Location Douglas-IOM, Isle of Man Contract Permanent - Full Time Brand RBS International Job category Customer Service & Operations - Customer Posted 17/02/2022 Our people work differently depending on their jobs and needs. From home working to job sharing, visit the to find out more. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Customer Service & Operations Analyst Well look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs Youll be liaising with customers and businesses to accurately collect information in order to solve their queries Youll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis If you dont currently live in Isle of Man, to be considered for this role youll need to specifically state in your CV that you have the right to live and work here What you'll do As a Customer Service & Operations Analyst, youll be responding to queries from customers promptly and tactfully within our SLAs. Were looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times. Your day-to-day will include: keying and authorising all transactions to our KPIs Collecting the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience The skills you'll need In order to excel in this role, youll have strong customer service abilities along with customer and industry knowledge. Youll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines. Youll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Interviewing for this role All of our branch and call-centre based roles have a one-way video-based assessment stage. We want to give you a helping hand, so weve put together a short video thatll give you some handy tips and best practices - and also tell you what to expect during the process. Privacy preference centre Manage consent preferences Always Active Customer Experience Customer Experience 33Across host description Location Based Ads Consent Allowed We care about your privacy