latitude
Field Service Desk Technician
latitude, Millersville, Maryland, United States, 21108
Field Service Desk Technician
As a Field Help Desk Technician, you will play a pivotal role in providing seamless IT support. In this dynamic position, you'll dedicate 75% of your time to a key customer site, delivering exceptional help desk and deskside assistance. Your expertise will be essential in resolving user issues, troubleshooting hardware and software problems, and ensuring a positive user experience. The remaining 25% of your time will be spent managing service desk tickets at the central location. This dual role offers a unique blend of onsite customer interaction and centralized support, making you a vital link in our commitment to outstanding IT service delivery
RequirementsMSP help and/or service desk experience2+ years of help desk or service desk experienceExcellent verbal and written communication skills to interact with end-usersSolid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.Nice to haveProfessional IT Certifications (at least one), such as: MCP, CompTIA Net+, ITIL v4 Foundations preferred.
As a Field Help Desk Technician, you will play a pivotal role in providing seamless IT support. In this dynamic position, you'll dedicate 75% of your time to a key customer site, delivering exceptional help desk and deskside assistance. Your expertise will be essential in resolving user issues, troubleshooting hardware and software problems, and ensuring a positive user experience. The remaining 25% of your time will be spent managing service desk tickets at the central location. This dual role offers a unique blend of onsite customer interaction and centralized support, making you a vital link in our commitment to outstanding IT service delivery
RequirementsMSP help and/or service desk experience2+ years of help desk or service desk experienceExcellent verbal and written communication skills to interact with end-usersSolid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.Nice to haveProfessional IT Certifications (at least one), such as: MCP, CompTIA Net+, ITIL v4 Foundations preferred.