Senior Technical Support Analyst

Job Description: Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, and MS Teams. Skill in the use of Outlook. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Experience neatly installing ethernet wiring/tidying network cabling in wiring closets and t568b terminations. bility to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a customer first attitude. The position is responsible for agency-specific end-user support throughout the Client. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns promptly. Troubleshoot hardware and software issues.