Senior Technical Support Analyst

Job Description: Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite, and MS Teams. Skilled in wireless devices. bility to communicate effectively verbally and in writing with individuals. Customer Service skills that include a "customer first" attitude. The position is responsible for agency-specific end-user support throughout the Richmond District. Provides troubleshooting, problem management, and escalation of issues to resolve and communicate resolution to customer concerns promptly. Troubleshoot hardware and software issues.