Senior Business Analyst - Digital Consumer Identity

As a Senior Business Analyst on the Digital Consumer Identity team, you will have a pivotal role in shaping the strategy and developing the business cases for one of the most exciting areas in Technology today: Digital Identity. You'll be at the forefront of keeping our customers safe by assessing authentication strategies and tools, and leading efforts to adopt cutting edge capabilities that are disrupting the digital world of banking.You’re excited about this opportunity because you will:Grow your career by becoming a digital product analytics leader at Capital OneOwn the end-to-end analytics agenda for Identity initiatives, machine learning use cases, and new products & experiencesDevelop and lead high visibility business cases with both Identity and Fraud partnersShape our strategic areas of focus oriented around the OKRs framework (which you will also shape)Become an expert in digital identity and applications of Machine LearningCollaborate in talented & diverse cross-functional teams across Business Analyst, Data Analyst, Data Science, Product, Tech, and DesignBuild relationships to grow professionally; mentor other team members to be great analysts, with future opportunities for people managementWe’re excited about you because you’ll bring:Strategic thinking, infinite curiosity, and a desire to collaborate cross-functionally, to lead the way with sound business cases, and to help shape the agenda and strategyExcitement for extracting and analyzing large volumes of data, and generating valuable and action-oriented insightsStrong communication skills with an ability to turn analysis into actionable insight – in decks, dashboards, or Slack messages, and influencing the priorities of peers and leadershipResults-oriented mindset, deriving more energy from the value you create rather than the outputs you deliverObsession with self-development, dedicating time to learn from best-in-class thought leaders, build a network of great operators, and constantly reflect on personal progress and goalsCommitment to diversity, inclusion, and belongingExperience designing and executing complex analysis with SQL and/or Python, and in using Tableau or other data visualization toolsComfort with ambiguity and enjoyment cutting through distractions to discern the core priorities and create structure where none existsGeneral Responsibilities:Analysis: Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendationsProduct: Perform modeling/analytics to assist new product strategies for IdentityMarketing: Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategiesCredit Risk: Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysisExecution: Involve problem frameworks, develop hypotheses, test and analyze, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring planPartnership: Work closely with colleagues across Capital One including: Tech, Product, Operations, Finance and others to drive improvement in quality, volume, service, and profitabilityStrategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk managementStrong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to businessStrong communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skillsClear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environmentSuccessful track record of thriving in a fast-paced, entrepreneurial and dynamic environment. Previous consulting experience is a plusBasic Qualifications:Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)At least 1 year of experience in analysisPreferred Qualifications:Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering1+ years of experience in Statistical model building1+ years of experience in market research1+ years of experience in SQL querying2+ years of experience in business analysis1+ years of experience in consulting

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