Lockton Companies
Senior Analyst/Senior Account Manager
Lockton Companies, Los Angeles, California, United States, 90079
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.Business unit
West Series$78,750-$105,000Schedule
Full-timeJob type
Experienced ProfessionalWorkplace
HybridYour Responsibilities
FLSA: Exempt
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.Position responsibilities:Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration.Researches issues’ root cause, implements, and resolves policy related issues.Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.Recommends and implements potential enhancements or improvements to processes, products, and/or policies.Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed.Ensures complete Client information is in data warehouse (BenefitPoint) to ensure data integrity, accuracy and completeness.Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation materials.Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage.Engages in Client strategy meetings to manage insured expectations for upcoming term.Develops and assists with presenting marketing and renewal terms to Client.Participates in negotiations with carriers for new and renewal quotes.Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.Prepare and release RFP to appropriate markets.Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to AE/Producer.Overall responsibility for managing updates to Client employee facing communications.Prepare open enrollment presentations, Brainshark recordings and conduct enrollment meetings.Oversee 5500 preparation by the annual deadline.Researches and understands industry trends and Carrier product offerings and emerging trends.Knowledge of governmental compliance/regulations to educate Client and respond to client inquiries.Mentors and trains junior-level staff.Performs other responsibilities and duties as needed.Qualifications
Position qualifications:Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent.Typically 3+ years of related Client services experience is required.Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).Strong verbal and interpersonal communication skills required.Demonstrates strong working knowledge and experience within brokerage industry.Understands industry trends and governmental regulations.Ability to complete continuing education requirements as needed.Ability to attend company, department, and team meetings as required, including industry training sessions.Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.Ability to efficiently organize work and manage time in order to meet deadlines.Ability to travel by automobile and aircraft.Ability to use office equipment such as a computer, keyboard, calculator, and photocopier.Ability to work on a computer for a prolonged amount of time.Ability to work outside of normal business hours as needed.Legally able to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.At Lockton, we believe in the power of all people. You belong at Lockton.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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you belong here.Business unit
West Series$78,750-$105,000Schedule
Full-timeJob type
Experienced ProfessionalWorkplace
HybridYour Responsibilities
FLSA: Exempt
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations in the course of servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.Position responsibilities:Services a designated book of business as relating to marketing, assisting with claim issues, and day to day administration.Researches issues’ root cause, implements, and resolves policy related issues.Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.Recommends and implements potential enhancements or improvements to processes, products, and/or policies.Facilitates vendor quotes, amendments, and reinstatements for requested changes as needed.Ensures complete Client information is in data warehouse (BenefitPoint) to ensure data integrity, accuracy and completeness.Conducts, creates, and interprets benefit benchmarking studies, design plan comparison reports, and Client presentation materials.Interprets Clients’ current coverage plan and identifies and recommends opportunities to expand lines of coverage.Engages in Client strategy meetings to manage insured expectations for upcoming term.Develops and assists with presenting marketing and renewal terms to Client.Participates in negotiations with carriers for new and renewal quotes.Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors.Communicate on a professional level with insurance carriers and other vendors to address client issues in a manner that produces optimum results in a timely fashion.Prepare and release RFP to appropriate markets.Identifies gaps in coverage or cross-sell opportunities and provides related recommendations to AE/Producer.Overall responsibility for managing updates to Client employee facing communications.Prepare open enrollment presentations, Brainshark recordings and conduct enrollment meetings.Oversee 5500 preparation by the annual deadline.Researches and understands industry trends and Carrier product offerings and emerging trends.Knowledge of governmental compliance/regulations to educate Client and respond to client inquiries.Mentors and trains junior-level staff.Performs other responsibilities and duties as needed.Qualifications
Position qualifications:Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent.Typically 3+ years of related Client services experience is required.Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint).Strong verbal and interpersonal communication skills required.Demonstrates strong working knowledge and experience within brokerage industry.Understands industry trends and governmental regulations.Ability to complete continuing education requirements as needed.Ability to attend company, department, and team meetings as required, including industry training sessions.Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information.Ability to efficiently organize work and manage time in order to meet deadlines.Ability to travel by automobile and aircraft.Ability to use office equipment such as a computer, keyboard, calculator, and photocopier.Ability to work on a computer for a prolonged amount of time.Ability to work outside of normal business hours as needed.Legally able to work in the United States.Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.About Lockton
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.At Lockton, we believe in the power of all people. You belong at Lockton.How We Will Support You
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
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