Sage City
Billing Coordinator, Sales Administration & Operations
Sage City, San Jose, California, United States, 95199
Sage is seeking a Billing Coordinator that will be part of the North America Sales Administration and Operations team and is responsible for ensuring that all customer billing is completed accurately and on time.Key Responsibilities
In charge of processing of all billing for the Intacct product line in North America.Ensure customer billing is accurate and processed within SLAs.Process credits and order adjustments accurately and within SLAs.Build relationships with internal departments and teams to provide a customer-focused service for billing needs and all related inquiries.Provide input into working processes being documented, standardized, modified in a controlled manner, waste eliminated while making processes more streamlined and efficient.Alignment to Order to Cash/Billing strategy including input into the future direction of the departments.Cover for other Billing Coordinators as required.Participate in departmental/companywide projects as required.Skills, Know-how, and Experience
2 years Bill Processing experience, preferably in a technology environment.Preferred billing experience, preferably in a technology environment.Experience in a service-oriented culture including management of SLAs.Thorough understanding of end-to-end billing process.Experience using Salesforce CRM, Intacct, and proficient in Excel.Experience managing complex accounts and relationships.The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role. For this role, in those locations, the target salary range for new hires is up to $63,000.In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.Function
Customer OperationsCountry
United StatesOffice Location
San JoseWork Place Type
HybridPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices, or customer sites.We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news!If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer.
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In charge of processing of all billing for the Intacct product line in North America.Ensure customer billing is accurate and processed within SLAs.Process credits and order adjustments accurately and within SLAs.Build relationships with internal departments and teams to provide a customer-focused service for billing needs and all related inquiries.Provide input into working processes being documented, standardized, modified in a controlled manner, waste eliminated while making processes more streamlined and efficient.Alignment to Order to Cash/Billing strategy including input into the future direction of the departments.Cover for other Billing Coordinators as required.Participate in departmental/companywide projects as required.Skills, Know-how, and Experience
2 years Bill Processing experience, preferably in a technology environment.Preferred billing experience, preferably in a technology environment.Experience in a service-oriented culture including management of SLAs.Thorough understanding of end-to-end billing process.Experience using Salesforce CRM, Intacct, and proficient in Excel.Experience managing complex accounts and relationships.The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role. For this role, in those locations, the target salary range for new hires is up to $63,000.In addition to base salary, employees will participate in either a bonus plan based on company and individual performance, or a role-based, commission plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.Function
Customer OperationsCountry
United StatesOffice Location
San JoseWork Place Type
HybridPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices, or customer sites.We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news!If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer.
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