PRO OBJECT
Principal-Level System Administrator PRO-033
PRO OBJECT, Baltimore, Maryland, United States,
Position Description:
Implement the software engineering processes required to productize customer tools; to include standing up a distributed code base repository, establishing a baseline management process, standing up a continuous integration environment, and integrating these capabilities into a requirements management process to support incremental software development cycles.
Collaborate with the team to specify a web-enabled documentation plan with fully linked-data.
Participate in the software users group and ensure all new requirements are captured and transcribed to the requirements management tool; as well as manage resulting software baselines and distribute authorized packages.
Build and deploy software packages to operational and test environments.
Monitor, maintain, performance-tune and upgrade the underlying ToolMetrics COTS and GOTS products and infrastructure.
Identify and diagnose system issues, especially following outages.
Triage all user requests for production system component problems, respond to and take action to resolve requests caused by production system components.
Labor Requirements:
Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Provide in-depth experience in troubleshooting IT systems.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Support the design of systems, mission architecture and associated hardware.
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
Analyze and resolve complex problems associated with server hardware, applications and software integration.
Technical Skills Required:
Extensive experience as a Linux System Administrator.
Experience diagnosing and troubleshooting Accumulo.
Experience configuring VMs.
Experience providing troubleshooting for and restarting operational services.
Experience managing Accumulo and NiFi instances from an administration and configuration perspective.
Unix, Windows, Linux.
Linux, Python, Bash, Windows, Splunk, Elastic Stack, Atlassian Suite of Tools, Jira, Confluence.
Linux, NiFi, Bash, Python, Windows, Cloud, Atlassian Suite of Tools, Jira, Confluence.
Linux, Bash, Python, Windows, Atlassian Tool Suite (JIRA, Confluence).
Minimum Experience Required:
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
A minimum of 5 years experience managing, obtaining, and installing certificates for servers.
A minimum of 7 years experience installing, deploying and configuring software (both custom and COTS).
A minimum of 5 years troubleshooting problems to include network, hardware, VMs, and operational system.
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
TS/SCI with Polygraph Required.
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Implement the software engineering processes required to productize customer tools; to include standing up a distributed code base repository, establishing a baseline management process, standing up a continuous integration environment, and integrating these capabilities into a requirements management process to support incremental software development cycles.
Collaborate with the team to specify a web-enabled documentation plan with fully linked-data.
Participate in the software users group and ensure all new requirements are captured and transcribed to the requirements management tool; as well as manage resulting software baselines and distribute authorized packages.
Build and deploy software packages to operational and test environments.
Monitor, maintain, performance-tune and upgrade the underlying ToolMetrics COTS and GOTS products and infrastructure.
Identify and diagnose system issues, especially following outages.
Triage all user requests for production system component problems, respond to and take action to resolve requests caused by production system components.
Labor Requirements:
Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the escalation and communication of status to agency management and internal customers.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Provide in-depth experience in troubleshooting IT systems.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
Support the design of systems, mission architecture and associated hardware.
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
Analyze and resolve complex problems associated with server hardware, applications and software integration.
Technical Skills Required:
Extensive experience as a Linux System Administrator.
Experience diagnosing and troubleshooting Accumulo.
Experience configuring VMs.
Experience providing troubleshooting for and restarting operational services.
Experience managing Accumulo and NiFi instances from an administration and configuration perspective.
Unix, Windows, Linux.
Linux, Python, Bash, Windows, Splunk, Elastic Stack, Atlassian Suite of Tools, Jira, Confluence.
Linux, NiFi, Bash, Python, Windows, Cloud, Atlassian Suite of Tools, Jira, Confluence.
Linux, Bash, Python, Windows, Atlassian Tool Suite (JIRA, Confluence).
Minimum Experience Required:
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
A minimum of 5 years experience managing, obtaining, and installing certificates for servers.
A minimum of 7 years experience installing, deploying and configuring software (both custom and COTS).
A minimum of 5 years troubleshooting problems to include network, hardware, VMs, and operational system.
Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
TS/SCI with Polygraph Required.
#J-18808-Ljbffr