Ampcus, Inc
Service Now Technical Lead
Ampcus, Inc, Washington, District of Columbia, us, 20022
Responsibilities:
The position's essential duties include the following:Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client-specific reporting, and development of requirement integration components (SSO, LDAP, etc.).Serves as a hands-on ServiceNow specialist, BA, developer, and a key resource in developing solutions and applications for the company's ITSM, ITBM, and ServiceNow system.Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes.Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements.Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM, and ServiceNow system.Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.Provides high-level design and implementation of technical solutions for ServiceNow - understanding the workflow engines is necessary.Evaluates and reports on new ServiceNow technologies and makes recommendations for solutions to deliver customer value and enhance capabilities of cloud-based and virtualized services.Maintains technical expertise, relevant industry standards, and best practices in ServiceNow.Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.Develops the application including configuration, report and dashboard development, and data migration, where applicable.Loads, manipulates, and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau.Carries out unit-testing and defect resolution.Obtains and analyzes business requirements and documents technical solutions.Attends Scrum meetings and keeps PM and team apprised of status.Other duties as assigned.LENGTH OF EXPERIENCEThe minimum amount of total on-the-job experience required is seven (7+) years for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.CERTIFICATIONS (REQUIRED)ServiceNow Certified System Administrator certification required (admin or higher).CERTIFICATIONS (PREFERRED)ServiceNow CIS IT Service Management certification preferred.ServiceNow CIS Project Portfolio Management certification preferred.ServiceNow CIS Software Asset Management certification preferred.ServiceNow CAS Performance Analytics certification preferred.EDUCATIONA Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.
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The position's essential duties include the following:Leads and completes all technical aspects and tool solution delivery including application UI configuration, workflow configuration, development of required client-specific reporting, and development of requirement integration components (SSO, LDAP, etc.).Serves as a hands-on ServiceNow specialist, BA, developer, and a key resource in developing solutions and applications for the company's ITSM, ITBM, and ServiceNow system.Collaborates effectively with ServiceNow users and stakeholders to develop solutions and execute changes.Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support USAC requirements.Designs, develops, documents, maintains, administers, and continuously improves the company's ITSM, ITBM, and ServiceNow system.Creates and configures Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.Provides high-level design and implementation of technical solutions for ServiceNow - understanding the workflow engines is necessary.Evaluates and reports on new ServiceNow technologies and makes recommendations for solutions to deliver customer value and enhance capabilities of cloud-based and virtualized services.Maintains technical expertise, relevant industry standards, and best practices in ServiceNow.Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.Develops the application including configuration, report and dashboard development, and data migration, where applicable.Loads, manipulates, and maintains data between ServiceNow and other systems, including Jira, Splunk, Tenable, and Tableau.Carries out unit-testing and defect resolution.Obtains and analyzes business requirements and documents technical solutions.Attends Scrum meetings and keeps PM and team apprised of status.Other duties as assigned.LENGTH OF EXPERIENCEThe minimum amount of total on-the-job experience required is seven (7+) years for the position. This means experience in a related area or time spent performing similar work that provides the background for the current position.CERTIFICATIONS (REQUIRED)ServiceNow Certified System Administrator certification required (admin or higher).CERTIFICATIONS (PREFERRED)ServiceNow CIS IT Service Management certification preferred.ServiceNow CIS Project Portfolio Management certification preferred.ServiceNow CIS Software Asset Management certification preferred.ServiceNow CAS Performance Analytics certification preferred.EDUCATIONA Bachelor's Degree in Computer Science and/or Information Technology; relevant work experience (over seven years) may be acceptable.
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