Ilitchcharities
Crowd Manager – Comerica Park
Ilitchcharities, Detroit, Michigan, United States, 48228
Crowd Manager – Comerica Park
Job Summary:The Crowd Manager is responsible for maintaining security and safety across six sports and entertainment venues across metropolitan and downtown Detroit. Crowd Managers ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events at Little Caesars Arena, Comerica Park, Fox Theatre, Pine Knob Amphitheatre, Michigan Lottery Amphitheatre, and Meadow Brook Amphitheatre.Key Responsibilities:Ensure a safe and friendly atmosphere for all colleagues and guests.Regulate and control access to restricted and secure areas.Manage the movement of activities and guests.Perform security screening through the use of Walk-Through Metal Detectors (WTMD), handheld wands, X-Ray and bag checks.Monitor, patrol and respond to emergency situations inside/outside the venues.Interact with guests attending events while providing information and direction in a positive and friendly manner.Provide effective communication both verbal and written where appropriate.Identify, diagnose and resolve safety concerns.Write an accurate incident report by recording and communicating information, observations, and occurrences in writing (electronic format).Notify executive level management and/or proper authorities as situations dictate.Mitigate disgruntled patrons, guests, visitors, and staff using de-escalation techniques.Minimum Knowledge, Skills and Abilities:Strong verbal and written communication skills.Exhibit and maintain professionalism when interacting with others, especially during stressful situations.Exercise good judgment and emotional control while remaining objective when interacting with colleagues and guests.Exercise integrity in all aspects of job duties and performance.Reliable in reporting for work on time and when assigned.Ability to use a handheld radio and/or other communication devices.Working at all 6 venues is not required but encouraged.Working Conditions:Must be able to stand and walk for extended periods of time, usually 6-7 hours.Must be able to navigate stairs.Must be able to reach with hands and arms and use hands and fingers to handle objects and operate equipment necessary to perform primary duties.Must be able to bend and lift objects necessary to perform primary duties.Must be able to work in a variety of outdoor climates including extreme heat and cold, humidity, rain, and darkness.Must be able to defend self or others, using minimal physical force if necessary.Education and Experience:Must possess a high school diploma or equivalent.Current or previous experience in law enforcement, fire service, medical service, security, or military is preferred.All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
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Job Summary:The Crowd Manager is responsible for maintaining security and safety across six sports and entertainment venues across metropolitan and downtown Detroit. Crowd Managers ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events at Little Caesars Arena, Comerica Park, Fox Theatre, Pine Knob Amphitheatre, Michigan Lottery Amphitheatre, and Meadow Brook Amphitheatre.Key Responsibilities:Ensure a safe and friendly atmosphere for all colleagues and guests.Regulate and control access to restricted and secure areas.Manage the movement of activities and guests.Perform security screening through the use of Walk-Through Metal Detectors (WTMD), handheld wands, X-Ray and bag checks.Monitor, patrol and respond to emergency situations inside/outside the venues.Interact with guests attending events while providing information and direction in a positive and friendly manner.Provide effective communication both verbal and written where appropriate.Identify, diagnose and resolve safety concerns.Write an accurate incident report by recording and communicating information, observations, and occurrences in writing (electronic format).Notify executive level management and/or proper authorities as situations dictate.Mitigate disgruntled patrons, guests, visitors, and staff using de-escalation techniques.Minimum Knowledge, Skills and Abilities:Strong verbal and written communication skills.Exhibit and maintain professionalism when interacting with others, especially during stressful situations.Exercise good judgment and emotional control while remaining objective when interacting with colleagues and guests.Exercise integrity in all aspects of job duties and performance.Reliable in reporting for work on time and when assigned.Ability to use a handheld radio and/or other communication devices.Working at all 6 venues is not required but encouraged.Working Conditions:Must be able to stand and walk for extended periods of time, usually 6-7 hours.Must be able to navigate stairs.Must be able to reach with hands and arms and use hands and fingers to handle objects and operate equipment necessary to perform primary duties.Must be able to bend and lift objects necessary to perform primary duties.Must be able to work in a variety of outdoor climates including extreme heat and cold, humidity, rain, and darkness.Must be able to defend self or others, using minimal physical force if necessary.Education and Experience:Must possess a high school diploma or equivalent.Current or previous experience in law enforcement, fire service, medical service, security, or military is preferred.All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.
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