Adtalem Global Education
Employee Relations Colleague Six 6 month Contract
Adtalem Global Education, Chicago, Illinois, United States, 60290
Job Description
Working under general supervision, the Colleague Relations Specialist is responsible for responding to colleague relations issues within established service level agreements. The Specialist provides expertise to the Coaching Resource Center on matters involving the American with Disabilities Act (ADA) and will manage the leave of absence (LOA) administration. Manages case load of sensitive/escalated matters involving ADA and LOA (including federal and state mandates). Regularly counsels managers who need advice on dealing with issues in these areas.
Responsibilities:
Promotes resolution of ADA and LOA matters through a collaborative approach while maintaining consistency in the application of the resolution.
Serves as a liaison with the home office benefits and askHR teams for matters involving ADA and LOA and then conduits back to the Coaching Resource Center.
Manages a significant case load involving ADA/FMLA/LOA, driving inquiries to resolution in a timely fashion; escalates more serious inquiries with a sense of urgency.
Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues. Provides counsel on how to deal with time and attendance and leave management issues; write effective disciplinary actions and provide clearly written objectives and performance evaluations.
Refers supervisors and team leads to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the Adtalem Global Education Leadership Center.
Provides excellent customer service demonstrating timely follow up and a sense of urgency.
Ensures appropriate case details are documented in the case management system.
Effectively de-escalates issues. Mediates the resolution of colleague complaints.
Escalates more complex issues to the Practice Leader for consultation.
Educates managers regarding the spirit and intent of laws, regulations and organization policy.
Remains current in applicable state and federal employment law.
Completes other duties as assigned.
Complies with all policies and standards.
Qualifications:
Bachelor's Degree.
Exposure to a wide range of employee relations issues with one to two years of experience specifically managing ADA, FMLA and LOA administration.
Experience with claims and disputes such as EEO, FMLA and ADA.
Excellent communications, training, interpersonal skills and influencing skills.
Good business acumen and writing skills.
Skill in analyzing human resource and management problems and devising effective solutions.
Additional Information:In support of the pay transparency laws enacted across the country, the expected hourly range for this position is between $20.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
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Working under general supervision, the Colleague Relations Specialist is responsible for responding to colleague relations issues within established service level agreements. The Specialist provides expertise to the Coaching Resource Center on matters involving the American with Disabilities Act (ADA) and will manage the leave of absence (LOA) administration. Manages case load of sensitive/escalated matters involving ADA and LOA (including federal and state mandates). Regularly counsels managers who need advice on dealing with issues in these areas.
Responsibilities:
Promotes resolution of ADA and LOA matters through a collaborative approach while maintaining consistency in the application of the resolution.
Serves as a liaison with the home office benefits and askHR teams for matters involving ADA and LOA and then conduits back to the Coaching Resource Center.
Manages a significant case load involving ADA/FMLA/LOA, driving inquiries to resolution in a timely fashion; escalates more serious inquiries with a sense of urgency.
Provides consulting around routine performance management issues. Helps managers differentiate between performance and behavioral issues. Provides counsel on how to deal with time and attendance and leave management issues; write effective disciplinary actions and provide clearly written objectives and performance evaluations.
Refers supervisors and team leads to appropriate training classes and consulting available on a wide range of management, leadership and teambuilding interventions through the Adtalem Global Education Leadership Center.
Provides excellent customer service demonstrating timely follow up and a sense of urgency.
Ensures appropriate case details are documented in the case management system.
Effectively de-escalates issues. Mediates the resolution of colleague complaints.
Escalates more complex issues to the Practice Leader for consultation.
Educates managers regarding the spirit and intent of laws, regulations and organization policy.
Remains current in applicable state and federal employment law.
Completes other duties as assigned.
Complies with all policies and standards.
Qualifications:
Bachelor's Degree.
Exposure to a wide range of employee relations issues with one to two years of experience specifically managing ADA, FMLA and LOA administration.
Experience with claims and disputes such as EEO, FMLA and ADA.
Excellent communications, training, interpersonal skills and influencing skills.
Good business acumen and writing skills.
Skill in analyzing human resource and management problems and devising effective solutions.
Additional Information:In support of the pay transparency laws enacted across the country, the expected hourly range for this position is between $20.00 and $25.00. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
#J-18808-Ljbffr