Indymca
Benjamin Harrison Director of Member Experience and Engagement
Indymca, Indianapolis, Indiana, us, 46262
Benjamin Harrison Director of Member Experience and Engagement
Benjamin Harrison Center - 5736 Lee Rd Indianapolis, IN 46216, Indianapolis, Indiana, United States of AmericaJob Description
Posted Thursday, March 14, 2024 at 4:00 AM | Expires Monday, April 15, 2024 at 3:59 AMWelcome to the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application.GENERAL FUNCTIONUnder the direct supervision of the Center Executive or Associate Executive Director, the Membership Director is responsible for developing membership and other program revenue, enabling the center to advance their mission and strategic center plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, including corporate membership accounts. The Membership Director will work closely with the Center Executive and/or Associate Executive Director, Member Involvement Team in member retention and with the Director or Coordinator of Administrative Services and related staff to ensure the center is providing timely, efficient and consistent service. The Membership Director will spend approximately 60% in related administrative functions and 40% in direct sales.KNOW HOWA Bachelor’s degree in Business Administration, Marketing, or related field is required, and/or equivalent experience. Must have a minimum of 2-4 years of experience in sales, 1-2 years in sales development (developing a strategic sales plan), and a proven track record of taking initiative and innovative approaches to surpass performance goals. Must have strong interpersonal skills with the ability to build rapport and credibility quickly, as well as 2-4 years leading a sales team producing desired results. Excellent presentation, writing, and negotiation skills are essential to success in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced, and often ambiguous work environment. Position requires a varied work schedule, including evenings and weekends. Candidate must be knowledgeable and keep current of center program offerings and the scope of options available to members (including the membership pricing structure).PRINCIPAL RESPONSIBILITIESDesignated as a First Responder in the event of an emergency.Develop, implement, monitor, and modify the strategic sales plan for all membership categories including center corporate membership to meet or exceed membership goals.Be accountable for the Membership Development Sales Standards.Oversee and implement the process for prospecting new members (phone, walk-in, web).Oversee and implement the new member follow-up calls.Coordinate and conduct the tour process for potential new members using the consultative approach, determining needs and offering solutions and options.Partner with Member Services desk staff to drive service initiatives and cross-selling opportunities.Serve as the direct contact for member recovery and cancellations.Hire, develop/coach, and supervise a sales team (e.g. Membership Specialist) with approval from the Associate VP of Membership and Wellness.Supervise the Member Service Supervisor, who manages both the front and hospitality desks.Serve as the point person for membership sales training (e.g. outsourced sales training), internal training (e.g. Listen First), and monitor sales and member service team in regard to effective telephone skills and tour guidelines.Maintain and provide current reports for member prospects and sales as needed.Participate and provide leadership to center and association groups and projects as needed.Coordinate Association membership promotions as directed.Perform other duties as assigned.It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability, or against disabled veterans and veterans of the Vietnam era.Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
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Benjamin Harrison Center - 5736 Lee Rd Indianapolis, IN 46216, Indianapolis, Indiana, United States of AmericaJob Description
Posted Thursday, March 14, 2024 at 4:00 AM | Expires Monday, April 15, 2024 at 3:59 AMWelcome to the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application.GENERAL FUNCTIONUnder the direct supervision of the Center Executive or Associate Executive Director, the Membership Director is responsible for developing membership and other program revenue, enabling the center to advance their mission and strategic center plan. Responsibilities include but are not limited to meeting and/or exceeding revenue goals for all membership categories, including corporate membership accounts. The Membership Director will work closely with the Center Executive and/or Associate Executive Director, Member Involvement Team in member retention and with the Director or Coordinator of Administrative Services and related staff to ensure the center is providing timely, efficient and consistent service. The Membership Director will spend approximately 60% in related administrative functions and 40% in direct sales.KNOW HOWA Bachelor’s degree in Business Administration, Marketing, or related field is required, and/or equivalent experience. Must have a minimum of 2-4 years of experience in sales, 1-2 years in sales development (developing a strategic sales plan), and a proven track record of taking initiative and innovative approaches to surpass performance goals. Must have strong interpersonal skills with the ability to build rapport and credibility quickly, as well as 2-4 years leading a sales team producing desired results. Excellent presentation, writing, and negotiation skills are essential to success in this position. Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-paced, and often ambiguous work environment. Position requires a varied work schedule, including evenings and weekends. Candidate must be knowledgeable and keep current of center program offerings and the scope of options available to members (including the membership pricing structure).PRINCIPAL RESPONSIBILITIESDesignated as a First Responder in the event of an emergency.Develop, implement, monitor, and modify the strategic sales plan for all membership categories including center corporate membership to meet or exceed membership goals.Be accountable for the Membership Development Sales Standards.Oversee and implement the process for prospecting new members (phone, walk-in, web).Oversee and implement the new member follow-up calls.Coordinate and conduct the tour process for potential new members using the consultative approach, determining needs and offering solutions and options.Partner with Member Services desk staff to drive service initiatives and cross-selling opportunities.Serve as the direct contact for member recovery and cancellations.Hire, develop/coach, and supervise a sales team (e.g. Membership Specialist) with approval from the Associate VP of Membership and Wellness.Supervise the Member Service Supervisor, who manages both the front and hospitality desks.Serve as the point person for membership sales training (e.g. outsourced sales training), internal training (e.g. Listen First), and monitor sales and member service team in regard to effective telephone skills and tour guidelines.Maintain and provide current reports for member prospects and sales as needed.Participate and provide leadership to center and association groups and projects as needed.Coordinate Association membership promotions as directed.Perform other duties as assigned.It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability, or against disabled veterans and veterans of the Vietnam era.Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
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