Network and Telecom Lead Malaysia Posted on 12/20/2023 Be the First to Apply

Based in our APAC HQ in Kuala Lumpur, you will be reporting to our Network and Telcom Manager. As a Senior Network and Telecom Engineer, you will work as a L2 support for both Network and Telephone System. This position requires in-depth technical knowledge regarding Network functionality, network devices such as switches, routers, firewalls, routing protocols, VPN protocol and configurations, and Voice - SIP server services and configurations. You will need to be keen on troubleshooting and assist IT Support for common Network and Voice related faults.Job Description:Serve as the 2nd level support with troubleshooting skills to assist IT Support seeking technical assistance.Determine the best solution based on the issue and details provided by L1 and users.Respond to and log all inquiries received from L1.Keep well documented and updated case notes.Identify, analyze, troubleshoot, and resolve client service requests.Properly escalate and communicate to a higher level of support as necessary including service that exceeds skills level, reasonable repair time, lack of parts, or any other issue that could impact customer satisfaction.Work as a team member to collaboratively resolve client requests and technical issues with other team members, partners, and vendors.Provide higher level support for switch configuration, router and routes management, and firewall maintenance.Provide in-depth support for Voice regarding local / toll-free numbers - subscription / management, call flow design with diagram and configuration, and IVR setup.Monitor and provide support for WAN / LAN management for HQ, DC, and stores that will include communication with ISPs.Manage multiple cases at one time.Setup and configure new network and Voice devices.Should be able to work with Microsoft Teams.Identify and suggest possible improvements on procedures and resolution.Must have Good Knowledge of:Active DirectoryOperating SystemsOffice 365 (Outlook/Word/Excel/PowerPoint/Access/Project/Visio)Security Applications – Antivirus/ProxySDWANMust have Experienced Knowledge of:Network LAN/WAN - Routers/Switch/Modem/Firewall/AP/VPN with different brands preferably - Cisco, Fortigate, Palo AltoRouting protocols - BGP/EIGRPDHCP configurationsDNS configurationsSIP technology - Voice configuration - prefer Cisco WebEx (Basic Avaya configuration knowledge is an added advantage)Qualifications

Proven experience as a network and voice engineerTech savvy with working knowledge of office automation products, Network, Server System, and IT ProcessesGood understanding of IT SystemsAbility to diagnose and resolve technical issues related to switches, routers, firewalls, SIP - configuration of VLANs, trunks, port-channel, acts/policies, routing protocols such as BGP/EIGRPShould have basic knowledge of Cisco devices and Cisco Webex. Experience in integration with MS Teams is an added advantage.Proficiency in EnglishCustomer-oriented and cool-temperedMinimum Certificate, Diploma or Professional course in IT ServicesJob Info

Job Identification: 7019Posting Date: 12/20/2023, 07:06 AMJob Schedule: Full time

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