DataSF
TMC Manager (Rail), Transit Division - SF Municipal Transportation Agency (9174)
DataSF, San Francisco, California, United States, 94199
Recruitment: RTF0148434-01126585Accepting applications until: June 27, 2024Apply using SmartRecruiters, the City and County of San Francisco's application portal.The San Francisco Municipal Transportation Agency (SFMTA or “the agency”) connects San Franciscans with their communities to enhance the economy, environment and, ultimately, the quality of life in the city. As an agency within the City and County of San Francisco, the SFMTA is responsible for managing the city’s transportation network. The agency has more than 6,000 employees who are responsible for the management of all ground and some underground transportation in the city.APPOINTMENT TYPE:
Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.Deadline to Apply:
June 27, 2024Salary:
$148,304 to $189,306Schedule:
VariesWork Location:
1455 Market St, 7th Floor, San Francisco, CAPlease Note:
A cover letter and resume must be attached to the online application. In addition, applicants must complete the supplemental questionnaire as part of the online application process.Under direction of the Senior Operations Manager of the Transportation Management Center (TMC), the Transit Operations Manager of the TMC is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of the TMC. The position develops, implements, and maintains policies, Standard Operating Procedures (SOP), and administratively monitors practices and controls, in order to obtain smooth and effective operation of the TMC.Examples of Important and Essential Duties
Provides oversight of the overall transit operations at the TMC in accordance with established policies and directives when the Senior Operations Manager is not on duty.Provides direction and supervision of the transportation operations within the TMC.Manages the TMC’s effectiveness and efficiency of the service delivery system and recommends areas of improvement.Manages TMC floor managers and works with them on leadership skills and accountability.Develops, implements, and ensures adherence to policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.Prepares weekly reports on service quality and data collected at the TMC.Coordinates between Transit Division on all other SFMTA work units to support effective customer service and works to improve the overall customer experience.Represents the Senior Operations Manager at meetings when necessary.Performs other duties as assigned.How to qualify
Minimum Qualifications:Bachelor’s degree from an accredited college or university; ANDFive (5) years of experience in transportation-related operations and service management such as: directing and coordinating public transportation services; ANDThree (3) years of the above experience must include supervising staff; ANDPossession of a valid, unrestricted class C Driver License.Substitution:Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000) of qualification experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.Notes:Four (4) years of the transportation-related operations and service management experience must include professional level experience which consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations.One (1) year of the transportation-related operations and service management experience must be in mass transit rail operations.The incumbent must be able to obtain Bus Controller and ATCS certifications within 12 months of notification, but no later than sixteen (16) months of appointment and maintain it throughout the duration of employment.Desirable Qualifications:Experience in multi-modal mass transit related in operations and service management.Experience in Labor Relations.Strong written and verbal communication skills.Knowledge and experience in train and bus dispatching.Ability to effectively mentor staff.Experience in staff development and training.Understand safety aspects related to transit operations, including workforce coordination.Ability to work in a time-sensitive environment and be ready to take action on unanticipated events and emergencies.Strong leadership skills include fostering a team environment by maintaining clear lines of responsibility and accountability.Supervisory experiences with Rail operations.What else should I know?
Verification:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.Selection Process:Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.Drug Testing:The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.This recruitment may be utilized to fill similar positions in this classification at SFMTA.For questions or inquiries, please contact: Silvia Yuan, Human Resources Analyst at Silvia.Yuan@sfmta.com.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.Deadline to Apply:
June 27, 2024Salary:
$148,304 to $189,306Schedule:
VariesWork Location:
1455 Market St, 7th Floor, San Francisco, CAPlease Note:
A cover letter and resume must be attached to the online application. In addition, applicants must complete the supplemental questionnaire as part of the online application process.Under direction of the Senior Operations Manager of the Transportation Management Center (TMC), the Transit Operations Manager of the TMC is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of the TMC. The position develops, implements, and maintains policies, Standard Operating Procedures (SOP), and administratively monitors practices and controls, in order to obtain smooth and effective operation of the TMC.Examples of Important and Essential Duties
Provides oversight of the overall transit operations at the TMC in accordance with established policies and directives when the Senior Operations Manager is not on duty.Provides direction and supervision of the transportation operations within the TMC.Manages the TMC’s effectiveness and efficiency of the service delivery system and recommends areas of improvement.Manages TMC floor managers and works with them on leadership skills and accountability.Develops, implements, and ensures adherence to policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.Prepares weekly reports on service quality and data collected at the TMC.Coordinates between Transit Division on all other SFMTA work units to support effective customer service and works to improve the overall customer experience.Represents the Senior Operations Manager at meetings when necessary.Performs other duties as assigned.How to qualify
Minimum Qualifications:Bachelor’s degree from an accredited college or university; ANDFive (5) years of experience in transportation-related operations and service management such as: directing and coordinating public transportation services; ANDThree (3) years of the above experience must include supervising staff; ANDPossession of a valid, unrestricted class C Driver License.Substitution:Additional qualifying experience may be substituted for the required education in Minimum Qualifications on a year-for-year basis. One year (2000) of qualification experience will be considered equivalent to thirty (30) semester units/forty-five (45) quarter units.Notes:Four (4) years of the transportation-related operations and service management experience must include professional level experience which consists of interpreting laws and regulations, and/or exercising independent judgment in the application of defined principles, practices, and regulations.One (1) year of the transportation-related operations and service management experience must be in mass transit rail operations.The incumbent must be able to obtain Bus Controller and ATCS certifications within 12 months of notification, but no later than sixteen (16) months of appointment and maintain it throughout the duration of employment.Desirable Qualifications:Experience in multi-modal mass transit related in operations and service management.Experience in Labor Relations.Strong written and verbal communication skills.Knowledge and experience in train and bus dispatching.Ability to effectively mentor staff.Experience in staff development and training.Understand safety aspects related to transit operations, including workforce coordination.Ability to work in a time-sensitive environment and be ready to take action on unanticipated events and emergencies.Strong leadership skills include fostering a team environment by maintaining clear lines of responsibility and accountability.Supervisory experiences with Rail operations.What else should I know?
Verification:Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.Selection Process:Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.Drug Testing:The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9172 Manager II is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing.This recruitment may be utilized to fill similar positions in this classification at SFMTA.For questions or inquiries, please contact: Silvia Yuan, Human Resources Analyst at Silvia.Yuan@sfmta.com.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
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