Code4lib
Salesforce Administrator
Code4lib, Boston, Massachusetts, us, 02298
Salesforce Administrator
The Salesforce Administrator will optimize the usage of Salesforce and the suite of tools and solutions within it for the Boston Athenaeum’s business objectives. Working with Salesforce users in diverse functions, including fundraising, membership, events, IT, and special collections, and with the help of an external technology partner, the Salesforce Administrator will be the primary support resource for 25 Salesforce users and other stakeholders, providing maintenance, coordination, advice, training, and support.This position requires an individual who can solve business problems, work independently, and drive engagement in a culture that values high-quality information, efficiency, and continuous improvement.Responsibilities:Serve as the system administrator for the Salesforce system, including customized applications and managed packages, managing user accounts, backups, licensing, support tickets, and other routine tasks.Manage emerging bugs, disruptions, and data quality control issues by directing a timely response leveraging internal and external resources.Help users to achieve proficiency and provide training and documentation for all solutions in the Boston Athenaeum’s suite of applications including Pardot/MCAE, Blackthorn Payments, Blackthorn Events, Apsona, and FormAssembly.Lead projects and initiatives engaging Salesforce users and other stakeholders.Continuously improve the quality and usefulness of all aspects of our Salesforce footprint, effectively advocating for technological investment and organizational change when needed.Design an optimal structure and cadence for meetings with leadership, Salesforce user-groups, and external partners to support development of the platform.Coordinate internal team members and their support needs to ensure that our support partner understands the organization’s highest priorities and focus areas.Requirements:Salesforce Administrator certification.Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration and hands-on experience with Salesforce Nonprofit Success Pack or similar Salesforce product.Experience with nonprofits, libraries, museums, fundraising, membership organizations, events, literature, arts, education, or similar.The ability to consider a full spectrum of technical, financial, and operational considerations when developing and advocating for Salesforce solutions.Excellent interpersonal, communication, and collaboration skills.Proven experience with business process optimization.Due to the nature of this work, this position is required to work onsite in our Boston office a minimum of three days a week with the option to work remotely two days a week.Experience with Pardot/MCAE, Blackthorn Events, Blackthorn Payments, Apsona, and Form Assembly preferred.Salary $85,000-$95,000/yrWhy work at the Boston Athenaeum?Beyond the opportunity to work amongst the collections at one of the most distinguished libraries in the nation alongside a passionate and welcoming team, working at the Boston Athenaeum comes with plenty of other perks. Some of our benefits include:Paid time off and sick days.Competitive 401k package.Paid parental leave.Comprehensive medical and dental insurance.The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment.
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The Salesforce Administrator will optimize the usage of Salesforce and the suite of tools and solutions within it for the Boston Athenaeum’s business objectives. Working with Salesforce users in diverse functions, including fundraising, membership, events, IT, and special collections, and with the help of an external technology partner, the Salesforce Administrator will be the primary support resource for 25 Salesforce users and other stakeholders, providing maintenance, coordination, advice, training, and support.This position requires an individual who can solve business problems, work independently, and drive engagement in a culture that values high-quality information, efficiency, and continuous improvement.Responsibilities:Serve as the system administrator for the Salesforce system, including customized applications and managed packages, managing user accounts, backups, licensing, support tickets, and other routine tasks.Manage emerging bugs, disruptions, and data quality control issues by directing a timely response leveraging internal and external resources.Help users to achieve proficiency and provide training and documentation for all solutions in the Boston Athenaeum’s suite of applications including Pardot/MCAE, Blackthorn Payments, Blackthorn Events, Apsona, and FormAssembly.Lead projects and initiatives engaging Salesforce users and other stakeholders.Continuously improve the quality and usefulness of all aspects of our Salesforce footprint, effectively advocating for technological investment and organizational change when needed.Design an optimal structure and cadence for meetings with leadership, Salesforce user-groups, and external partners to support development of the platform.Coordinate internal team members and their support needs to ensure that our support partner understands the organization’s highest priorities and focus areas.Requirements:Salesforce Administrator certification.Strong Salesforce product knowledge and at least 2+ years of Salesforce Administration and hands-on experience with Salesforce Nonprofit Success Pack or similar Salesforce product.Experience with nonprofits, libraries, museums, fundraising, membership organizations, events, literature, arts, education, or similar.The ability to consider a full spectrum of technical, financial, and operational considerations when developing and advocating for Salesforce solutions.Excellent interpersonal, communication, and collaboration skills.Proven experience with business process optimization.Due to the nature of this work, this position is required to work onsite in our Boston office a minimum of three days a week with the option to work remotely two days a week.Experience with Pardot/MCAE, Blackthorn Events, Blackthorn Payments, Apsona, and Form Assembly preferred.Salary $85,000-$95,000/yrWhy work at the Boston Athenaeum?Beyond the opportunity to work amongst the collections at one of the most distinguished libraries in the nation alongside a passionate and welcoming team, working at the Boston Athenaeum comes with plenty of other perks. Some of our benefits include:Paid time off and sick days.Competitive 401k package.Paid parental leave.Comprehensive medical and dental insurance.The Boston Athenæum is an equal opportunity employer. We welcome candidates who will increase our diversity; we encourage candidates of color and all diverse candidates to apply and are committed to hiring individuals who value a diverse and inclusive work environment.
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