Gerresheimer AG
Head of Customer Quality
Gerresheimer AG, Peachtree City, Georgia, us, 30270
650 Highway 74 South, United States | Peachtree City | Full-time
Job Description
Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements.Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation.Personnel management with all included individual tasks (e.g. initiate disciplinary measures, appraisal of employees, personnel development).Ensuring the induction, appraisal and development of employees.Monitoring and control of the process of handling customer complaints for continuous quality improvement of 8D reports.Introduce problem solutions or optimizations and track their effectiveness.Qualifications
This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment.Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility.3-4 years' experience in personnel management and qualification.3-4 years' using QM guidelines according to the currently valid qualification matrix.4 years' experience of quality management systems.2 years' experience in resource and deployment planning.3 years' experience using MES, SAP, MS Office.3 years' experience in leadership.3 years' working with a team.Performance management (KPIs, performance and target control).Good moderation and negotiation skills.Additional Information
All your information will be kept confidential according to EEO guidelines.We have a self-serve break area with drinks, snacks & light finger food for purchase.According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child coverage.Working environment: Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).Wellness & other incentives.Note:
Benefits might vary depending on the position.About Gerresheimer
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.Equal rights
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.
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Job Description
Ensuring the required customer quality while taking into account the company's interests and complying with regulatory requirements.Independently ensuring effective customer communication as well as trusting and future-oriented customer cooperation.Personnel management with all included individual tasks (e.g. initiate disciplinary measures, appraisal of employees, personnel development).Ensuring the induction, appraisal and development of employees.Monitoring and control of the process of handling customer complaints for continuous quality improvement of 8D reports.Introduce problem solutions or optimizations and track their effectiveness.Qualifications
This role requires specialized knowledge of quality management and customer relationship management (CRM) in the pharmaceutical and medical device environment.Knowledge as acquired and deepened during at least 3 years of technical (professional) university studies and at least 5 years of experience in the field of quality management with management responsibility.3-4 years' experience in personnel management and qualification.3-4 years' using QM guidelines according to the currently valid qualification matrix.4 years' experience of quality management systems.2 years' experience in resource and deployment planning.3 years' experience using MES, SAP, MS Office.3 years' experience in leadership.3 years' working with a team.Performance management (KPIs, performance and target control).Good moderation and negotiation skills.Additional Information
All your information will be kept confidential according to EEO guidelines.We have a self-serve break area with drinks, snacks & light finger food for purchase.According to the job and position, we make sure our employees get regular trainings and coaching to unleash their possibilities. We offer education reimbursement.Your health and well-being is important to us. We offer the following benefits: 401 K Match up to 4.5%, Medical/ RX/ Dental/ Vision, Life LTD & STD, Optional Accidental / Critical Care and Illness & Hospitalization, Optional Spouse & Child coverage.Working environment: Creating a great place to work is essential for us, so we live up to our values teamwork, responsibility, integrity, bold innovation and excellence (TRIBE).Wellness & other incentives.Note:
Benefits might vary depending on the position.About Gerresheimer
Gerresheimer is the global partner for pharmaceutics, biotech, healthcare, and cosmetics with a very broad product range for pharmaceutical and cosmetic packaging solutions and drug delivery systems. The company is an innovative solution provider from concept to delivery of the end product. Gerresheimer achieves its ambitious goals through a high level of innovative strength, industrial competence and concentration on quality and customer focus. In developing innovative and sustainable solutions, Gerresheimer relies on a comprehensive international network with numerous innovation and production centers in Europe, America and Asia. Gerresheimer produces close to its customers worldwide with around 12,000 employees and generated annual revenues in 2023 of around EUR 2bn. With its products and solutions, Gerresheimer plays an essential role in people's health and well-being.Equal rights
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. All applicants are considered without any regard to color, creed, religion, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status or membership, or any other legally protected status. Preference is given to hiring people with disabilities.
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