Metropolitan Jewish Health System
Service Desk Analyst
Metropolitan Jewish Health System, New York, New York, us, 10261
Overview:
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.Why work for MJHS?:When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!Benefits include:Tuition Reimbursement for all full and part-time staffGenerous paid time offAffordable medical, dental and vision coverage for employee and family membersTwo retirement plans! 403(b) AND Employer Paid PensionFlexible spendingAnd MORE!MJHS companies are qualified employers under the Federal Governments Paid Student Loan Forgiveness Program (PSLF)Responsibilities:MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.Qualifications:High School DiplomaA+ Certification Required2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripheralsUse and installation of Microsoft Office 365 and Windows 10Experience with remote desktop softwareKnowledge of OutlookExpert understanding of computer networking principals to troubleshoot issuesAbility to prioritize functions and tasks performed within the department in order to meet deadlinesStrong customer service skillsExcellent verbal and written communication skillsMin:USD $55,733.90/Yr.
Max:USD $69,667.37/Yr.
Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence.Why work for MJHS?:When you work with us you will receive comprehensive and affordable health and financial benefits, in addition to generous paid vacation, personal and holiday time that you won't find at our competitors. Do you receive a paid day off for your birthday now? No? You will here! You will also receive the training, tuition assistance and career development you desire to help you achieve your career goals. You take care of our patients, residents and health plan members, and we will take care of the rest!Benefits include:Tuition Reimbursement for all full and part-time staffGenerous paid time offAffordable medical, dental and vision coverage for employee and family membersTwo retirement plans! 403(b) AND Employer Paid PensionFlexible spendingAnd MORE!MJHS companies are qualified employers under the Federal Governments Paid Student Loan Forgiveness Program (PSLF)Responsibilities:MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.Qualifications:High School DiplomaA+ Certification Required2 years of experience in the use and repair of PCs, laptops, printers, smartphones, and other computer peripheralsUse and installation of Microsoft Office 365 and Windows 10Experience with remote desktop softwareKnowledge of OutlookExpert understanding of computer networking principals to troubleshoot issuesAbility to prioritize functions and tasks performed within the department in order to meet deadlinesStrong customer service skillsExcellent verbal and written communication skillsMin:USD $55,733.90/Yr.
Max:USD $69,667.37/Yr.