JPMorgan Chase & Co.
International Client Onboarding Vice President
JPMorgan Chase & Co., Chicago, Illinois, United States, 60290
Own our Client’s Onboarding experience end to end! Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.
As an International Client Onboarding Vice President within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stakeholders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
Own the product implementation and training experience for your assigned clients
Meet and connect with clients through WebEx, Zoom, and other collaboration tools
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management
Manage client and partner expectations and understanding throughout the implementation process
Exhibit ownership of implementations experience and own client satisfaction results
Work with partners in Operations and Product Management to streamline processes
Identify instances of business risk and show ownership of issues when they arise
Scope client requests and translate business requirements into detailed technical specifications for treasury services
Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
Demonstrate creative problem solving and judgment and be empowered to escalate when necessary
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required Qualifications, capabilities, and skills
Comprehensive knowledge of Treasury Services and/or Custom Card products
An appreciation for being a ‘keeper of our brand’ with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
Prior project management or senior project management experience
Experience in coaching or mentoring employees and proven ability to successfully manage conflict
Experience in risk awareness and skills to develop and ensure quality program setups
Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills
Strategic thinking with the ability to manage conflict and adapt to change
Demonstrated team building skills and ability to work in a team environment
Ability to clearly communicate, partner, and influence- leading others to a common goal
Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
Preferred qualifications, capabilities, and skills
Bachelor of Science or Business Administration Degree
PMP or other Project Management Certifications
Ability to provide quantifiable management reporting
Passion for learning new operating models, technologies, and industry trends
Language skills other than English
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests, and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
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As an International Client Onboarding Vice President within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stakeholders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities
Own the product implementation and training experience for your assigned clients
Meet and connect with clients through WebEx, Zoom, and other collaboration tools
Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations, and Product Management
Manage client and partner expectations and understanding throughout the implementation process
Exhibit ownership of implementations experience and own client satisfaction results
Work with partners in Operations and Product Management to streamline processes
Identify instances of business risk and show ownership of issues when they arise
Scope client requests and translate business requirements into detailed technical specifications for treasury services
Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
Demonstrate creative problem solving and judgment and be empowered to escalate when necessary
Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations
Required Qualifications, capabilities, and skills
Comprehensive knowledge of Treasury Services and/or Custom Card products
An appreciation for being a ‘keeper of our brand’ with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
Prior project management or senior project management experience
Experience in coaching or mentoring employees and proven ability to successfully manage conflict
Experience in risk awareness and skills to develop and ensure quality program setups
Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills
Strategic thinking with the ability to manage conflict and adapt to change
Demonstrated team building skills and ability to work in a team environment
Ability to clearly communicate, partner, and influence- leading others to a common goal
Comfort in using technology such as WebEx, Zoom, and other collaboration tools for enhanced client discussions
Preferred qualifications, capabilities, and skills
Bachelor of Science or Business Administration Degree
PMP or other Project Management Certifications
Ability to provide quantifiable management reporting
Passion for learning new operating models, technologies, and industry trends
Language skills other than English
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests, and more
Help the community through expansive volunteer opportunities
Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
#J-18808-Ljbffr