Senior Ux Designer

There’s never been a more exciting time to join United Airlines! We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?We believe that inclusion propels innovation and is the foundation of all that we do. United’s Digital Technology team spans the globe and is made up of diverse individuals all working together with pioneering technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Job Overview and Responsibilities

The Senior Designer – UX will help lead the design and definition as a key contributor to United’s Core UX team, responsible for integrating human-centered practices in unpacking and improving the digital customer experience across all stages of the travel journey. The Core UX team supports defining United’s digital product strategy and providing the leadership to complete that strategy with the help of cross-functional portfolio teams. We’re looking for an empathic, passionate curious designer who celebrates delivering high-quality solutions and thrives for innovation in a collaborative environment.Create sketches, prototypes, wireframes, screen-flow diagrams & UI specs for testing and developmentRapidly iterate on design prototypes and working applicationsThoughtfully articulate design decisions and rationaleDesign direction should be based on the overall product roadmap as well as your own design thinking and fundamental principlesCollect and apply qualitative and quantitative data from usability tests and business analytics to make value-driven design decisionsAssist with QA to ensure designs are implemented accurately and with the highest standardAssist with validating and measuring user experience success via usability testing and post deployment evaluationsProvide guidance and mentor junior designersQualifications

Bachelor’s degree in a relevant field preferred (Human-Computer Interaction, information design, communications, Computer Systems, etc.)Portfolio examples of sketches, workflows, interactions, and end state workUp-to-date with the latest UI trends, techniques, and technologies3+ years of experience in UI/UX designProficiency using UX and prototyping tools (Axure, Sketch, Adobe Creative Cloud, InVision, etc.)Experience with WCAG accessibility standardsProven effectiveness in working as a member in cross-functional teams which include business analysts, designers, researchers, developers, and product ownersExperience with Agile and/or lean philosophy and methodsDesign experience for both web and mobileAbility to create wireframes as well as visual design compsA user-centered approach in design perspective and practiceExcellent verbal and written communication skillsPositive attitude and be able to work effectively in a teamStrong sense of accountability and drive to get resultsHigh attention to detail but able to work quickly to meet deadlinesAbility to solve problems creatively and effectivelyMaintain a user-centered approach in design perspective and practiceMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionEqual Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

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