Guardian Life
Head of IT Service Management
Guardian Life, Holmdel, New Jersey, United States,
As the Head of IT Service Management at Guardian Life, you will drive our world-class technology service delivery. This is a unique opportunity to lead a team of multi-disciplinary service delivery managers, ensuring exceptional service performance and strategic alignment across the enterprise. If you are a proven leader with a passion for flawless operations and ambitious goals, we want you on our team.You Are:A self-starter fueled by collaboration, thriving in a fast-paced Fortune 500 environment.Exceptionally diligent and organized, with a solid understanding of technology operations.A leader of leaders, with demonstrable experience in incident, problem, change, and technology asset lifecycle management.Determined to successfully implement strategies and overcome obstacles.You Will:Lead the delivery of technology services and service delivery managers to ensure they meet the needs of the organization.Develop the strategy for Technology Asset Management across the Enterprise, including managing the accuracy and integrity of the CMDB (Configuration Management Database) for all technology assets.Oversee the communication between technology and other departments to ensure seamless delivery of services.Develop and implement service level agreements (SLAs) to ensure technology services are delivered efficiently and effectively.Work with technology service providers to ensure service levels are met and problems are resolved quickly.Provide the strategic direction for the quality of technology services provided and manage the resolution of any issues that arise.Develop and manage budgets for technology service delivery, ensuring resources are allocated effectively.Constantly monitor and report on service delivery performance to identify areas for improvement.Oversee the development and implementation of policies and procedures to ensure consistent and streamlined technology service delivery.Encourage the adoption of emerging technologies to continually improve technology service delivery.Provide leadership, guidance, and supervision to technology service delivery staff.You Have:10+ years of experience as a Head of IT Service Management or similar role, leading a team of service delivery managers.Solid understanding of service delivery processes and procedures.Experience with Service-Now platform (ITAM and ITAM experience a plus).Excellent leadership and customer management skills.Strong problem-solving abilities.Ability to manage and lead teams.Bachelor’s degree or equivalent experience in Business Administration, Information Technology, or relevant field.Excellent oral and verbal communication skills.Detail-oriented for accuracy of data and information.Able to produce reports and complete work within deadlines.Able to work well with interdepartmental teams and initiatives.Location & Travel:The position will need to be based in either: Holmdel, NJ, New York, NY (Hudson Yards), Boston, MA, Stamford, CT, or Bethlehem, PA.The position will be hybrid with 2+ days in the office.Will require travel as needed.Salary Range:
$171,330.00 - $281,467.50The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our Promise:
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Equal Employment Opportunity:
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.Accommodations:
Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com .
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$171,330.00 - $281,467.50The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our Promise:
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Equal Employment Opportunity:
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.Accommodations:
Guardian is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact
applicant_accommodation@glic.com .
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