State of Colorado
Head of Product - Colorado Benefits Management System (CBMS)
State of Colorado, Denver, Colorado, United States,
The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado.We are CDHSAbout UsIf your goal is to build a career that makes a difference, consider joining the dedicated people of the
Colorado Department of Human Services
(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:Strong, secure, yet flexible retirement benefits including a
PERA Defined Benefit Plan or PERA Defined Contribution Plan
plus 401(k) and 457 plans.Medical and dental health plans .Employer supplemented
Health Savings Account .Paid life insurance.Short- and long-term disability coverage.10 paid holidays per year plus vacation and sick leave.BenefitHub
state employee discount program.Employee Wellness program MotivateMe .Excellent work-life programs, such as flexible schedules, training and more.*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to
https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs
.Our Culture & EnvironmentOur vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being.Sharing information, seeking input, and explaining our actions because we value accountability and transparency.Managing our resources efficiently because we value stewardship.Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success.Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes.Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow.We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.CBMS what is it?The Colorado Benefits Management System (CBMS) helps manage data intake, eligibility determination, and benefits disbursement for applicants who are potentially eligible for public benefits. It is a highly complex system that supports multiple agencies and programs. Most notably, this system supports the administration of critical state of Colorado benefits such as Medicaid, Child Health Plan Plus (CHP+), SNAP, WIC, and TANF.What will you be doing?The Head of Product leads a joint Colorado Department of Health Care Policy & Financing (HCPF) and Colorado Department of Human Services (CDHS) team responsible for product management of CBMS. This team collaborates closely with the Governor’s Office of Information Technology (OIT) and contracted vendors on technical operations of the CBMS system components. Ultimately, it is the Head of Product’s responsibility to ensure that these technologies meet the needs of program users and HCPF and CDHS State program administrators.Job duties include, but are not limited to, the following:Leading the development, implementation, and management of a CBMS technology product roadmap for near- and long-term initiatives.Provides operational and strategic direction and oversight to the CBMS Product Director and other roles as needed.Collaborates with and manages up to senior state leaders, county leaders.Responsible for responses related to requests about CBMS from the media or public.Overseeing multiple product workstreams related to technology optimization and strategic improvement.Overseeing and directing vendor teams from HCPF and CDHS in support of the overall product strategy alongside the Product Director.Defining KPIs and measurements of projects, system performance, and monitoring of the ongoing performance of the CBMS system.Consulting directly with counties in coordination with CDHS and HCPF Community Engagement teams to identify and refine needed improvements.Overseeing and leading modifications to frameworks, templates, and other tools for day-to-day product management alongside the Product Director.Ensuring vendor-proposed hours for each project are appropriate, managing escalations to the Product Director.Overseeing all product budgets and addressing or escalating financial issues as they arise, alongside the Product Director.Ensuring effective utilization of technology resources to deliver integrated benefits.Holding vendors accountable for delivering high-quality product outcomes in line with the product strategy.Managing all work to drive continuous improvements to product design, usability, and accessibility.Identifying opportunities for integration across different products.Directing work across teams in CDHS, HCPF, and OIT to ensure work can be managed strategically.Minimum qualifications:At least nine years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.ORBachelor's degree in a technology-related discipline; or related field; AND at least five years of professional experience in a technology-related role.Substitutions:Additional appropriate education will substitute for the required experience on a year-for-year basis.Additional appropriate experience will substitute for the required education on a year-for-year basis.Preferred Qualifications:At least 10 years of experience as a Product Manager in complex environments; extensive experience with service delivery and customer satisfaction.Experience in a leadership role managing technology teams or multiple simultaneous projects.Experience in working in cross-functional teams and working with parallel product teams in developing and delivering software.Use of measurement tools or frameworks to track product performance.Experience in delivering iterative application improvements, prototypes, and pilots in an agile way.Experience working across in-house engineering, user research, and 3rd party platform and contractor teams to deliver a product.Conditions of Employment:Must be willing to submit to and able to successfully pass a criminal background check.This position will have to travel to conduct job duties.Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application.How to Apply (PLEASE READ CAREFULLY)Applicants are encouraged to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening.Your application will be reviewed against the minimum qualifications for the position.Note:
Current and former employees (transfers, voluntary demotions, and reinstatements) are required to apply and participate in the comparative analysis process.Comparative Analysis ProcessThe comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.ADAAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system, call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).For Recruiting questions, please contact cindy.kong@state.co.us~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
#J-18808-Ljbffr
Colorado Department of Human Services
(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:Strong, secure, yet flexible retirement benefits including a
PERA Defined Benefit Plan or PERA Defined Contribution Plan
plus 401(k) and 457 plans.Medical and dental health plans .Employer supplemented
Health Savings Account .Paid life insurance.Short- and long-term disability coverage.10 paid holidays per year plus vacation and sick leave.BenefitHub
state employee discount program.Employee Wellness program MotivateMe .Excellent work-life programs, such as flexible schedules, training and more.*Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to
https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs
.Our Culture & EnvironmentOur vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being.Sharing information, seeking input, and explaining our actions because we value accountability and transparency.Managing our resources efficiently because we value stewardship.Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success.Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes.Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow.We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.CBMS what is it?The Colorado Benefits Management System (CBMS) helps manage data intake, eligibility determination, and benefits disbursement for applicants who are potentially eligible for public benefits. It is a highly complex system that supports multiple agencies and programs. Most notably, this system supports the administration of critical state of Colorado benefits such as Medicaid, Child Health Plan Plus (CHP+), SNAP, WIC, and TANF.What will you be doing?The Head of Product leads a joint Colorado Department of Health Care Policy & Financing (HCPF) and Colorado Department of Human Services (CDHS) team responsible for product management of CBMS. This team collaborates closely with the Governor’s Office of Information Technology (OIT) and contracted vendors on technical operations of the CBMS system components. Ultimately, it is the Head of Product’s responsibility to ensure that these technologies meet the needs of program users and HCPF and CDHS State program administrators.Job duties include, but are not limited to, the following:Leading the development, implementation, and management of a CBMS technology product roadmap for near- and long-term initiatives.Provides operational and strategic direction and oversight to the CBMS Product Director and other roles as needed.Collaborates with and manages up to senior state leaders, county leaders.Responsible for responses related to requests about CBMS from the media or public.Overseeing multiple product workstreams related to technology optimization and strategic improvement.Overseeing and directing vendor teams from HCPF and CDHS in support of the overall product strategy alongside the Product Director.Defining KPIs and measurements of projects, system performance, and monitoring of the ongoing performance of the CBMS system.Consulting directly with counties in coordination with CDHS and HCPF Community Engagement teams to identify and refine needed improvements.Overseeing and leading modifications to frameworks, templates, and other tools for day-to-day product management alongside the Product Director.Ensuring vendor-proposed hours for each project are appropriate, managing escalations to the Product Director.Overseeing all product budgets and addressing or escalating financial issues as they arise, alongside the Product Director.Ensuring effective utilization of technology resources to deliver integrated benefits.Holding vendors accountable for delivering high-quality product outcomes in line with the product strategy.Managing all work to drive continuous improvements to product design, usability, and accessibility.Identifying opportunities for integration across different products.Directing work across teams in CDHS, HCPF, and OIT to ensure work can be managed strategically.Minimum qualifications:At least nine years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.ORBachelor's degree in a technology-related discipline; or related field; AND at least five years of professional experience in a technology-related role.Substitutions:Additional appropriate education will substitute for the required experience on a year-for-year basis.Additional appropriate experience will substitute for the required education on a year-for-year basis.Preferred Qualifications:At least 10 years of experience as a Product Manager in complex environments; extensive experience with service delivery and customer satisfaction.Experience in a leadership role managing technology teams or multiple simultaneous projects.Experience in working in cross-functional teams and working with parallel product teams in developing and delivering software.Use of measurement tools or frameworks to track product performance.Experience in delivering iterative application improvements, prototypes, and pilots in an agile way.Experience working across in-house engineering, user research, and 3rd party platform and contractor teams to deliver a product.Conditions of Employment:Must be willing to submit to and able to successfully pass a criminal background check.This position will have to travel to conduct job duties.Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application.How to Apply (PLEASE READ CAREFULLY)Applicants are encouraged to attach a cover letter and resume to their application. Please note that ONLY your State of Colorado job application will be reviewed during the initial screening.Your application will be reviewed against the minimum qualifications for the position.Note:
Current and former employees (transfers, voluntary demotions, and reinstatements) are required to apply and participate in the comparative analysis process.Comparative Analysis ProcessThe comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.ADAAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.Toll Free Applicant Technical Support:
If you experience technical difficulty with the NEOGOV system, call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).For Recruiting questions, please contact cindy.kong@state.co.us~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
#J-18808-Ljbffr