Collier County, FL
Technical Support Professional II - Scada Systems
Collier County, FL, Naples, Florida, United States, 33939
Salary:
$30.63 - $40.13 Hourly
Location :
3339 E. Tamiami Trl Naples, FL
Job Type:
Full Time, Regular
Job Number:
08962
Department:
Public Utilities Department
Division:
Engineering & Project Management
Opening Date:
08/23/2024
Closing Date:
9/19/2024 11:59 PM Eastern
Job Summary
Provides technical support and customer assistance to the Engineering and Project Management division (EPMD) on projects dealing with the supervisory control and data acquisition (SCADA) system for our water and wastewater plants. This team member will be a part of the automation systems team (AST), which focuses on the SCADA systems in an operational technology (OT) environment.Work involves responding to questions, calls, and e-mails from system users and providing technical assistance, complex problem resolution, and customer service; developing and conducting user training; and installing, maintaining, and troubleshooting programmable logic controllers (PLCs), SCADA computer, terminals, networks, and other hardware and peripheral equipment.Work may also involve providing support, database maintenance, and data reporting for assigned software applications. Employees in this classification provide technical support to problems/requests that are more complex and require a higher level of problem-solving experience.Essential Functions•Provides assistance and technical support to EPMD on projects dealing with the SCADA system.•Performs PLC upgrades in the field including creating a bill of materials, procuring and installing equipment, and programming the PLC for start-up.•Provides assistance and technical support to SCADA system users.•Programming on Allen Bradley PLCs using RSLogix5000 software.•Programming on iFix HMI SCADA software.•Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks a user through the problem's resolution; and explains system procedures, limitations, and/or sequences.•Provides users with information regarding changes in software applications and system procedures.•Delivers, installs, sets up, configures, and maintains SCADA computers, networks, and other hardware.•Provides assistance and technical support to information system users. Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks the user through the problem's resolution; and explains system procedures, limitations, and/or sequences.•Provides assistance and technical support to information system users. Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks the user through the problem's resolution; and explains system procedures, limitations, and/or sequences. Responds to and resolve work orders placed by County employees.•Develops and provides training to system users. Develops procedural manuals, system documentation, and application "quick tips" to be used as references by system users. Provides users with information regarding changes in software applications and system procedures.•Delivers, installs, sets up, configures, and maintains personal computers, networks, printers, and other hardware. Diagnoses, troubleshoots, and repairs problems. Installs and configures upgrades. Handles requests for loaner laptops and desktop systems; configures equipment, prepares paperwork documenting equipment loan and return. Programs and maintains divisional cellular phones.•Assists manager with administrative duties as assigned; provides guidance and assistance to less experienced technical support staff as needed; serves as an intermediary between manager and contractual help; works on special projects as assigned.•Maintains accurate records on Help-line calls, site visits, and requests for technical support; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference.•Assists with the development and maintenance of Web Pages. Makes changes to user accounts in networking and e-mail systems as assigned.•Supports assigned software and network applications such as PC-based applications or Division-specific programs (i.e. Library, Human Resources); assists users, maintains database and security; researches, syntheses, and generates reports information from databases.•Researches, tests, and recommends new equipment and/or upgrades. Maintains records for information systems inventory; identifies the type and quantity of all computer hardware and related peripheral equipment, assignment/location, identification numbers, software applications, etc. for system inventory management and software license compliance.•Serves on committees and task forces as assigned and provides technical information systems input, recommendations, and feedback.•May be assigned to a specific division and provide technical support to division operational programs and services. (I.e. Planning division position prepares, assembles, and coordinates the review of Land Development Code amendment requests, and develops graphics and presentations for division staff as assigned).•Operates a personal computer, telephones, copiers, and other general office equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance, and repair of systems equipment.Minimum Qualifications•High school diploma or GED required.•Three (3) years of related experience.•Fingerprinting Required.Supplemental information
Salary offers above the minimum pay grade may be considered based on qualifications.Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
Collier County BCC offers a variety of benefits to both regular full and part time employees. For information,
click
t o view the comprehensive benefits package
we have to offer you when you join our team.
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
01
APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.
I understand and agree with the statements above.I do not agree with the statements above.
02
Do you possess a High school diploma or GED?
YesNo
03
Do you possess 3 years of related experience?
YesNo
04
Do you have any experience in the water/wastewater industry? Please describe your experience.
05
Do you have experience with PLCs or instrumentation?
YesNo
06
Do you have experience with SCADA Systems? If so, please provide a brief example of your SCADA experience.
07
Do you have experience with staging servers? If so, please describe.
08
Do you have experience with Statix/Cisco switches, including configuration and installation? Please provide a brief example of your experience.
Required Question
$30.63 - $40.13 Hourly
Location :
3339 E. Tamiami Trl Naples, FL
Job Type:
Full Time, Regular
Job Number:
08962
Department:
Public Utilities Department
Division:
Engineering & Project Management
Opening Date:
08/23/2024
Closing Date:
9/19/2024 11:59 PM Eastern
Job Summary
Provides technical support and customer assistance to the Engineering and Project Management division (EPMD) on projects dealing with the supervisory control and data acquisition (SCADA) system for our water and wastewater plants. This team member will be a part of the automation systems team (AST), which focuses on the SCADA systems in an operational technology (OT) environment.Work involves responding to questions, calls, and e-mails from system users and providing technical assistance, complex problem resolution, and customer service; developing and conducting user training; and installing, maintaining, and troubleshooting programmable logic controllers (PLCs), SCADA computer, terminals, networks, and other hardware and peripheral equipment.Work may also involve providing support, database maintenance, and data reporting for assigned software applications. Employees in this classification provide technical support to problems/requests that are more complex and require a higher level of problem-solving experience.Essential Functions•Provides assistance and technical support to EPMD on projects dealing with the SCADA system.•Performs PLC upgrades in the field including creating a bill of materials, procuring and installing equipment, and programming the PLC for start-up.•Provides assistance and technical support to SCADA system users.•Programming on Allen Bradley PLCs using RSLogix5000 software.•Programming on iFix HMI SCADA software.•Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks a user through the problem's resolution; and explains system procedures, limitations, and/or sequences.•Provides users with information regarding changes in software applications and system procedures.•Delivers, installs, sets up, configures, and maintains SCADA computers, networks, and other hardware.•Provides assistance and technical support to information system users. Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks the user through the problem's resolution; and explains system procedures, limitations, and/or sequences.•Provides assistance and technical support to information system users. Receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks the user through the problem's resolution; and explains system procedures, limitations, and/or sequences. Responds to and resolve work orders placed by County employees.•Develops and provides training to system users. Develops procedural manuals, system documentation, and application "quick tips" to be used as references by system users. Provides users with information regarding changes in software applications and system procedures.•Delivers, installs, sets up, configures, and maintains personal computers, networks, printers, and other hardware. Diagnoses, troubleshoots, and repairs problems. Installs and configures upgrades. Handles requests for loaner laptops and desktop systems; configures equipment, prepares paperwork documenting equipment loan and return. Programs and maintains divisional cellular phones.•Assists manager with administrative duties as assigned; provides guidance and assistance to less experienced technical support staff as needed; serves as an intermediary between manager and contractual help; works on special projects as assigned.•Maintains accurate records on Help-line calls, site visits, and requests for technical support; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, types, and resolutions of problems for future reference.•Assists with the development and maintenance of Web Pages. Makes changes to user accounts in networking and e-mail systems as assigned.•Supports assigned software and network applications such as PC-based applications or Division-specific programs (i.e. Library, Human Resources); assists users, maintains database and security; researches, syntheses, and generates reports information from databases.•Researches, tests, and recommends new equipment and/or upgrades. Maintains records for information systems inventory; identifies the type and quantity of all computer hardware and related peripheral equipment, assignment/location, identification numbers, software applications, etc. for system inventory management and software license compliance.•Serves on committees and task forces as assigned and provides technical information systems input, recommendations, and feedback.•May be assigned to a specific division and provide technical support to division operational programs and services. (I.e. Planning division position prepares, assembles, and coordinates the review of Land Development Code amendment requests, and develops graphics and presentations for division staff as assigned).•Operates a personal computer, telephones, copiers, and other general office equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software. Utilizes hand tools in the installation, maintenance, and repair of systems equipment.Minimum Qualifications•High school diploma or GED required.•Three (3) years of related experience.•Fingerprinting Required.Supplemental information
Salary offers above the minimum pay grade may be considered based on qualifications.Essential Employees may be required to work during an undeclared or declared emergency. The County's Administrative Office will determine who will be required to work on an incident-by-incident basis.This job posting is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.
Collier County BCC offers a variety of benefits to both regular full and part time employees. For information,
click
t o view the comprehensive benefits package
we have to offer you when you join our team.
Individuals hired into temporary positions for a period of less than six months, volunteers and interns are not benefit eligible. Temporary employees hired for longer than six months may be eligible for Florida Retirement System Benefits as well as others required by law.
01
APPLICANT NOTICE: Your answers below will be used to review this application. The experience listed here MUST match the work history provided in your application. Please note, it is not acceptable to use "See Resume" or "See Above" in your answers below and we do not accept resumes as a substitute for a completed application.
I understand and agree with the statements above.I do not agree with the statements above.
02
Do you possess a High school diploma or GED?
YesNo
03
Do you possess 3 years of related experience?
YesNo
04
Do you have any experience in the water/wastewater industry? Please describe your experience.
05
Do you have experience with PLCs or instrumentation?
YesNo
06
Do you have experience with SCADA Systems? If so, please provide a brief example of your SCADA experience.
07
Do you have experience with staging servers? If so, please describe.
08
Do you have experience with Statix/Cisco switches, including configuration and installation? Please provide a brief example of your experience.
Required Question