Stony Brook Medicine
Patient Experience Analyst
Stony Brook Medicine, Stony Brook, New York, United States, 11790
Position Summary
At Stony Brook Medicine, the
Patient Experience Analyst
will be responsible for creating, implementing, and maintaining patient experience data reports. This position will provide support for the patient experience division through the alignment and reporting of data. Develops and maintains standard formats to promote the consistent display, interpretation, and presentation of data. Reviews and understands patient experience data and uses this data to provide training to staff.Duties of the Patient Experience Analyst may include the following but are not limited to:
Coordinate and support patient experience projects, meetings, and databases.Trends, monitors, drills down, and analyzes findings to determine areas of opportunity and provides a summary of those findings. Interprets results using a variety of techniques.Participates in meetings with interdisciplinary team members to explain reports, leverage strengths, gain insights, and motivate staff.Assist patient experience team in managing survey process.Collaborate with IT and Quality to maintain Patient Experience dashboard.Trains individuals and groups on accessing data and reports in databases.Provides technical assistance and user support regarding patient experience databases.Provides custom reports as needed.Troubleshoot patient experience issues and assist in providing solutions.Assist in ensuring best practice compliance.Perform additional duties as needed and under the direction of CPEO.Qualifications
Required:Bachelor's degree in business or a healthcare-related field.Proficiency in data analysis and an understanding of patient experience development and methodology.At least 2 years of relevant experience in data management and analysis, with a focus on quality management and performance improvement.Superior analytic and communication skills.Expertise in spreadsheet and database software packages such as Microsoft Excel.Proven ability to support projects to successful completion with sustainability.Collaborative, approachable, and passionate about patient experience.Strong critical thinking skills and ability to organize, prioritize, and multi-task.Preferred:Master's Degree.Experience with Press Ganey and/or other methods of collecting patient feedback.Experience with process improvement methods.Experience engaging employees with patient experience data.Experience in data visualization software such as Tableau.Experience working in an Academic Medical Center.Special Notes:
Resume/CV should be included with the online application.Posting Overview:
This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.All Hospital positions may be subject to changes in pass days and shifts as necessary.This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital, and related facilities.Prior to start date, the selected candidate must meet the following requirements:Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.Complete electronic reference check with a minimum of three (3) professional references.Successfully complete a 4-panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.*The hiring department will be responsible for any fee incurred for examination.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.Visit our
WHY WORK HERE
page to learn about the total rewards we offer.Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.Anticipated Pay Range:The starting salary range (or hiring range) for this position has been established as $78,030 - $85,833 / year.The above salary range (or hiring range) represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting.In addition, all UUP positions have an additional $3,400 for location.Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.
#J-18808-Ljbffr
At Stony Brook Medicine, the
Patient Experience Analyst
will be responsible for creating, implementing, and maintaining patient experience data reports. This position will provide support for the patient experience division through the alignment and reporting of data. Develops and maintains standard formats to promote the consistent display, interpretation, and presentation of data. Reviews and understands patient experience data and uses this data to provide training to staff.Duties of the Patient Experience Analyst may include the following but are not limited to:
Coordinate and support patient experience projects, meetings, and databases.Trends, monitors, drills down, and analyzes findings to determine areas of opportunity and provides a summary of those findings. Interprets results using a variety of techniques.Participates in meetings with interdisciplinary team members to explain reports, leverage strengths, gain insights, and motivate staff.Assist patient experience team in managing survey process.Collaborate with IT and Quality to maintain Patient Experience dashboard.Trains individuals and groups on accessing data and reports in databases.Provides technical assistance and user support regarding patient experience databases.Provides custom reports as needed.Troubleshoot patient experience issues and assist in providing solutions.Assist in ensuring best practice compliance.Perform additional duties as needed and under the direction of CPEO.Qualifications
Required:Bachelor's degree in business or a healthcare-related field.Proficiency in data analysis and an understanding of patient experience development and methodology.At least 2 years of relevant experience in data management and analysis, with a focus on quality management and performance improvement.Superior analytic and communication skills.Expertise in spreadsheet and database software packages such as Microsoft Excel.Proven ability to support projects to successful completion with sustainability.Collaborative, approachable, and passionate about patient experience.Strong critical thinking skills and ability to organize, prioritize, and multi-task.Preferred:Master's Degree.Experience with Press Ganey and/or other methods of collecting patient feedback.Experience with process improvement methods.Experience engaging employees with patient experience data.Experience in data visualization software such as Tableau.Experience working in an Academic Medical Center.Special Notes:
Resume/CV should be included with the online application.Posting Overview:
This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.Stony Brook Medicine is a smoke-free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.All Hospital positions may be subject to changes in pass days and shifts as necessary.This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital, and related facilities.Prior to start date, the selected candidate must meet the following requirements:Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services.Complete electronic reference check with a minimum of three (3) professional references.Successfully complete a 4-panel drug screen.Meet Regulatory Requirements for pre-employment screenings.Provide a copy of any required New York State license(s)/certificate(s).Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.*The hiring department will be responsible for any fee incurred for examination.Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.Visit our
WHY WORK HERE
page to learn about the total rewards we offer.Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.Anticipated Pay Range:The starting salary range (or hiring range) for this position has been established as $78,030 - $85,833 / year.The above salary range (or hiring range) represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting.In addition, all UUP positions have an additional $3,400 for location.Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.
#J-18808-Ljbffr