Cognosante LLC
Contact Center Triage Consultant (Social Work) - Junior - Onsite
Cognosante LLC, Falls Church, Virginia, United States, 22042
Contact Center Triage Consultant - Junior - OnsiteLocation: Falls Church, VA
Time Type: Full time
Posted on: Posted 4 Days Ago
Security Clearance required:
Public Trust
Do you want to make a difference?Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people.
Are you ready to make a difference?
Come Join Our Team
Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center and include non-medical counseling, financial counseling, tax assistance, spouse education and career information, adoption information, child care, deployment support, and more.
What is the position?Military OneSource Contact Center Triage Consultants answer calls and live chats, identify the participant’s inquiry or issue, provide a warm hand-off or referral, and/or provide information to participants.
What will I get to do?Specific responsibilities of this position include but are not limited to:
Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling.
Conducts DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform.
Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants.
Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives, and standards, as needed and/or requested by participants.
Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.
What qualifications do I need?
Qualifications required for this position include:
US Citizen and fluent English speaker.
Must undergo criminal history, fingerprint, and credential review/verification meeting at least the requirements of DODI 1402.05.
Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.
Master’s degree from an accredited graduate program in a mental health related field with 1-4 years of related experience.
Possesses strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.
Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
Must be willing to work full-time on-site at corporate facility.
What additional characteristics will help me thrive?
Strong interpersonal, written, and verbal communication.
Ability to meet deadlines while managing an active and diverse caseload.
Engage with and assist clients, directing them to the appropriate resources.
Proven knowledge and high level of comfortability operating technology and quickly learning new software programs to perform data entry.
Ability to embrace change and shift priorities as the business dictates.
Coachable with a willingness to collaborate with program personnel.
Designated quiet, distraction-free, and safe working space with adequate lighting.
Be responsive and productive and use the equipment and tech support provided by the company.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that ensure optimal health and productivity of our employees, support employee retention and attraction, and provide work/life balance to ensure our employees succeed inside and outside of the office.
Compensation$55,892.99 - $83,839.48
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We PromiseCognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com). We will never request payment from you, nor will we send payment to you, prior to your start date.
#J-18808-Ljbffr
Time Type: Full time
Posted on: Posted 4 Days Ago
Security Clearance required:
Public Trust
Do you want to make a difference?Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people.
Are you ready to make a difference?
Come Join Our Team
Cognosante provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or “participants,” which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center and include non-medical counseling, financial counseling, tax assistance, spouse education and career information, adoption information, child care, deployment support, and more.
What is the position?Military OneSource Contact Center Triage Consultants answer calls and live chats, identify the participant’s inquiry or issue, provide a warm hand-off or referral, and/or provide information to participants.
What will I get to do?Specific responsibilities of this position include but are not limited to:
Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling.
Conducts DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform.
Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants.
Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives, and standards, as needed and/or requested by participants.
Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.
What qualifications do I need?
Qualifications required for this position include:
US Citizen and fluent English speaker.
Must undergo criminal history, fingerprint, and credential review/verification meeting at least the requirements of DODI 1402.05.
Must submit to and successfully pass a DoD-initiated Tier 2 (Low-Risk) Suitability Investigation.
Master’s degree from an accredited graduate program in a mental health related field with 1-4 years of related experience.
Possesses strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.
Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project).
Must be willing to work full-time on-site at corporate facility.
What additional characteristics will help me thrive?
Strong interpersonal, written, and verbal communication.
Ability to meet deadlines while managing an active and diverse caseload.
Engage with and assist clients, directing them to the appropriate resources.
Proven knowledge and high level of comfortability operating technology and quickly learning new software programs to perform data entry.
Ability to embrace change and shift priorities as the business dictates.
Coachable with a willingness to collaborate with program personnel.
Designated quiet, distraction-free, and safe working space with adequate lighting.
Be responsive and productive and use the equipment and tech support provided by the company.
What We Offer
Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that ensure optimal health and productivity of our employees, support employee retention and attraction, and provide work/life balance to ensure our employees succeed inside and outside of the office.
Compensation$55,892.99 - $83,839.48
The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data.
Cognosante will not provide sponsorship for employment-based immigration benefits for this position.
What We PromiseCognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first.
Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com). We will never request payment from you, nor will we send payment to you, prior to your start date.
#J-18808-Ljbffr