Frontline Insurance Managers, Inc.
Service Desk IT Support Specialist II
Frontline Insurance Managers, Inc., Lake Mary, Florida, us, 32795
Join Our IT Team at Frontline Insurance: IT Support Specialist II
Are you passionate about delivering top-notch technical support and ensuring smooth operations in a dynamic environment? Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team! If you're eager to grow in a collaborative setting and take on exciting challenges, this role is perfect for you.
Why Join Frontline Insurance?
Innovative Environment: Be part of a team that values creativity, collaboration, and technical excellence.Professional Growth: Develop your skills while making a meaningful impact on the efficiency and success of our IT operations.Community Focus: Work in a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity.Why You'll Love Working Here:
At Frontline Insurance, we offer a comprehensive benefits package to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term). We also provide a 401k Retirement Plan with a generous 9% match, Pet Insurance, and four weeks of PTO. Plus, our business casual environment ensures you can feel comfortable while doing your best work.
About the Role: IT Support Specialist II
As an IT Support Specialist II, you'll play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring. You'll be the go-to person for resolving complex issues, supporting a wide range of software products, and ensuring our employees have the IT resources they need to succeed.
Key Responsibilities:
Provide Tier II technical support with exceptional customer service to our internal customers.Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.What We're Looking For:
Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.Experience: 3-5 years of IT hardware/software support experience.Certifications: A+ Certification, MCSE is a plus.Skills:
Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.Knowledge of basic TCP/IP Networking Protocols.Strong problem-solving skills with a keen attention to detail.Excellent time management skills, with the ability to multitask and balance competing priorities.A strong customer service approach to support
Ready to Elevate Your IT Career?
If you're excited about this opportunity and want to be part of a forward-thinking team, we'd love to hear from you! Apply now and take the next step in your career with Frontline Insurance.
Are you passionate about delivering top-notch technical support and ensuring smooth operations in a dynamic environment? Frontline Insurance is seeking a skilled IT Support Specialist II to join our Service Desk team! If you're eager to grow in a collaborative setting and take on exciting challenges, this role is perfect for you.
Why Join Frontline Insurance?
Innovative Environment: Be part of a team that values creativity, collaboration, and technical excellence.Professional Growth: Develop your skills while making a meaningful impact on the efficiency and success of our IT operations.Community Focus: Work in a supportive environment that prioritizes Integrity, Patriotism, Family, and Creativity.Why You'll Love Working Here:
At Frontline Insurance, we offer a comprehensive benefits package to support your overall well-being. Enjoy company-sponsored Medical, Dental, Vision, Life, and Disability insurance (both Short-Term and Long-Term). We also provide a 401k Retirement Plan with a generous 9% match, Pet Insurance, and four weeks of PTO. Plus, our business casual environment ensures you can feel comfortable while doing your best work.
About the Role: IT Support Specialist II
As an IT Support Specialist II, you'll play a crucial role in providing advanced technical assistance, supporting project needs, and managing application monitoring. You'll be the go-to person for resolving complex issues, supporting a wide range of software products, and ensuring our employees have the IT resources they need to succeed.
Key Responsibilities:
Provide Tier II technical support with exceptional customer service to our internal customers.Troubleshoot, diagnose, and resolve application issues using standard procedures and support tools.Log and manage all support requests through our ticketing system, ensuring timely and effective resolution.Serve as a primary contributor and reviewer of knowledge base content, aiding in the ongoing improvement of our support processes.Lead and deliver on small to medium-sized projects, providing expertise and direction where needed.Support the deployment of system and security patches, as well as the onboarding and offboarding of employees.Manage and maintain Office 365, Active Directory, and other SaaS products, ensuring smooth operation and security.What We're Looking For:
Education: Associate Degree in IT, Computer Studies, Information Systems, or a related technical discipline.Experience: 3-5 years of IT hardware/software support experience.Certifications: A+ Certification, MCSE is a plus.Skills:
Proficiency in Microsoft Windows client operating systems (Windows 11) and Office 365.Knowledge of basic TCP/IP Networking Protocols.Strong problem-solving skills with a keen attention to detail.Excellent time management skills, with the ability to multitask and balance competing priorities.A strong customer service approach to support
Ready to Elevate Your IT Career?
If you're excited about this opportunity and want to be part of a forward-thinking team, we'd love to hear from you! Apply now and take the next step in your career with Frontline Insurance.